Review Time
Initial home visit by Pablo provided reassuring background on the company, explained the operation and installation considerations of a stair lift, discussed pros & cons of renting vs purchasing, provided detailed information on the available brands, their optional upgrades, and relevant costs. Very positive interaction.
Installation by John was timely,efficient, cordial, and with minimum disturbance to the household. His tutorial on the operation and maintenance of the stair lift was comprehensive. Again, a totally positive experience. The stair lift has now been in use for a week and is a blessing to our lives. We have great appreciation for this company and its staff.
Our technician John was extremely thorough and efficient on installation. He was so kind and patient with explaining and demonstrating how the stairlift worked to my 98 year old grandmother who just came home from the hospital. Great customer service, very happy!
We were referred by friends and our experience was great from start to finish. We enjoyed working with Thomas an Luke, Damian, Justin,Thomas and K ent. They were professional and skilled. We will use them again if needed.
The installer displayed a terrible attitude and showed no effort to resolve the installation issue. Their professionalism was lacking, and they were rude and ineffective. The representative who initially pitched the service had promised capabilities that were not delivered. I strongly advise against using this service! They even left a mess after installing the lift, contrary to what was assured by the representative. It feels like nothing but false promises!
The installer displayed a poor attitude and did not attempt to resolve the installation issue. He was unprofessional, rude, and ineffective. The representative who initially sold the stairlift had assured me that they could handle the situation, but that was simply untrue. I strongly advise against using this company! They even left the area messy after the installation, contradicting another promise made by the representative. It feels like nothing but false assurances!
If you need to enhance accessibility in your home, this service is the one to contact. I required a ramp for my wheelchair-bound husband, and they provided a unique solution that others had overlooked. They are exceptionally easy to work with—keeping appointments, returning calls as promised, scheduling promptly, and offering competitive pricing while delivering high-quality products. You owe it to yourself to explore their options.
The technician who came for the installation was very professional, leaving everything tidy and organized. After completing the installation, he explained and demonstrated how to use the stairlift. He patiently assisted my 95-year-old mother, ensuring she felt comfortable and never rushed. While the product itself is excellent, it’s the individual who enters your home that truly makes the experience special!
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