Review Time
The range on offer was good but after that the supplier let them down, so why show it as available when actually out of stock?The customer support was good and kept me informed.However why these companies use Evri for deliveries is beyond me. Poor choices for delivery, no option to reschedule. By the time you know it’s at the depot it’s been delivered.
I have been looking forward to a bunch of Evofire+ downlights, as well as a couple of very nice-looking Ashino wall lights, purchased via the website.Unfortunately, I can't comment on the products as 10 days has passed since my order as made, with repeated messages along the lines of "parcel with local Evri courier for delivery. Tracking info Evri unable to deliver parcel."Messages from Lighting Direct vowing to escalate this matter have so far yielded no result.I will edit this review to include products and company, in the event my goods are eventually delivered...Update 06/02/23: By way of comment to LD's reply.As someone who works in the parcels delivery industry, I am wholly aware of the pressures put on courier firms over the period in question.That a supplier continues to use a company such as Hermes/Evri, in spite of the wealth of evidence as to this company's poor working practices and abysmal reputation, speaks volumes of the focus on nothing but the bottom line. Cost. No other factor. Customer service be damned.Thanks, Lighting Direct. I will pass on doing any further business with you.
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