Review Time
This is my second engagement with Lighting Styles. About 2 years ago I ordered a number of their super inset ceiling light converters. They were extremely patient with me when I changed the order (twice !!) because I first extended what I was doing ... and then miscounted !! The lights were delivered really quickly and I was very happy with them.
A few weeks ago one of the lights stopped working because the transformer had failed. I emailed to ask if I could buy a separate transformer and the kind person pointed out that it was still under warranty and offered to replace free of charge. For good measure they also sent some bulbs that I had also enquired about. Fantastic service, well handled and guaranteed to make me shop with them again.
I have been blown away this week by Lighting Styles sales and delivery service.
I ordered my lights online late on Tuesday night expecting a 4+ weeks lead-time, and they were delivered early on Thursday morning!
The delivery was really smooth and on-time too, with good communication by text and email.
I have yet to put the lights up, so I reserve judgement on the actual product until they are fitted. I'll be back to let you know what I think.
I would however recommend them for their prompt service immediately.
I ordered a light that I loved the look of, but when it arrived the colour was nowhere near that online. Lightingstyles agreed to exchange it for another colour. Three faulty lights later and out of stock products built up quite a relationship with their customer services dept. who were very helpful, but obviously there wasn't much quality control going on. The delay of a month set back my house renovations as the electrician was 'on hold', very annoying.. In the end the matter was sorted ammicably but it was a frustrating experience.
I ordered a bathroom light, 11 days ago. The actual ordering part - where you enter your details and payment - was a nightmare, but I pressed on, because I'd found a light I really liked and they seemed to have a better range than anyone else.
So, 11 days later, still no light. I checked my email for the order details. No email. I double checked both email accounts and spam/junk folders. No email. So I looked up the order on PayPal and forwarded the details, asking what had happened to my order. To be fair to them, they did come back the same day and explained that the light I wanted was out of stock. They also said they didn't have any equivalents (despite 2 equivalent lights still being advertised on their website). Staggeringly, they made no mention whatsoever of the £92.69 I paid them. No explanation of how I would be refunded, nothing!
I was tempted to find another light on their site, but have now simply asked for a refund as I don't wish to waste any more time. I'm fed up that my money's been taken and my time has been wasted. I just hope that the refund will be forthcoming. Steer clear!
We bought some lights for our new kitchen, and one of the under-lights from a set of 3 didn't work. I dropped them an email saying it was faulty and could it be replaced. Within 5 minutes a representative emailed me saying I would receive another item within 2-4 days. Fantastic! Such a refreshing change for a company to turn a negative into a positive in a few words/minutes. Very happy and highly recommend!
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UK Lighting Specialist - Supplies designer lighting for house and home together with architectural and professional lighting for commercial use. Extensive lighting ranges include bathroom lighting, outdoor lighting, low energy lighting and led lighting. Lighting design tips and advice on every page
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