Review Time
From when we initially popped in to have a look at the showroom in July, to when we luckily got a cancellation 4 weeks earlier than original build date, I can't fault the level of customer service received. The team have always been very accommodating, walking through the different options available and providing guidance when required.When it came to the build it was painless and amazing quick. If it had not rained on the first day, then the cabin would have been completed in one day. It was truly unbelievable the speed that it was built. On the Friday, the flooring was laid and the attention to detail could not be faulted.The quality of the product is brilliant and would totally recommend LilleVilla. We have now just completed painting our cabin and looking forward to many years of enjoyment.
From ordering to seeing the finished product at the bottom of the garden, the whole process was silky smooth. Top quality cabins at really good prices. Solid, well constructed and really built to last. Sales staff were really friendly and not pushy. All in all a near perfect experience. Just remember to read all emails to completion, which I didn't, that lead to a 6 week delay in the cabin arriving. My fault, not there's.
This is my third cabin from Lillevilla over the last twenty years.The whole experience has been very easy and straightforward. Everybody from my initial enquiry, then the driver who delivered it to the fitters who put it up have been friendly, helpful and super efficient. I'm hoping this will be my last as I don't intend moving again, but you never know !It is a large building ( 7 x 4m ) that has been put up amongst trees. It looks like it's been there forever. The product is fantastic and looks stunning in the garden.Roll on Monday when it will be painted.Thanks.
FANTASTIC SERVICE THROUGHOUT!I would thoroughly recommend Lillevilla log cabins, our experience from start to finish has been great. The cabin is of high quality and finish at a reasonable price with free assembly. Although there were a couple of issues, one being the partition wall logs had some damage to it, Trevor from Lillevilla sorted straight away. There was a problem with the double doors and window frames after some settle time had passed- again Lillevilla sorted straightaway however due to the refitting and adjustments of the double door frame and window frames, the sealant around them needed to be taken off and the cabin repainted in some areas. Once again Lillevilla we’re on it and sent a painter out to us. He (Dave) did a fantastic job and the cabin looks great. Everyone we have come into contact with at Lillevilla from sales (Linda ) to erecting (Warren) Customer Services (Colin) have been very friendly and accommodating. Despite some unforeseen issues the whole experience has been a welcome pleasure. As we know things cannot always go to plan but it depends how a company deals with issues can speak volumes for them. Nothing was too much trouble to ensure we were happy. Thank you Lillevilla
Delivery of the cabin was completely professional and with no hassle whatsoever - driver was helpful and pleasant.Dan the installer arrived today and without doubt he is one of the most professional, efficient and hardworking tradesman I have ever met.The cabin has been built to a very high standard and is immaculate - I am delighted with the finished product.Throughout Lillevilla have delivered everything they have promised with great efficiency and value.
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Quality Log cabins designed and supplied from Finland installed throughout main land U.K.
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