Review Time
DO NOT USE Lillevilla. Not recommended at all. They rely on the customer to decide whether the base they already have (in my case block patio) is level enough for their cabin to be fitted. I only found out on my fitting date that it wasn't suitable and from then on they did not want to go out of their way to help. Having been given a mid-April install date, this issue meant that all they could offer was August(!) once I'd sorted out rectifying my base. They never returned any of my calls and only contacted me after I sent a stroppy message on Facebook messenger. Once my base was sorted I then had to PAY another company to fit my cabin as Lillevilla's free fitting would have meant waiting 4 months with a huge package sitting on my driveway. I was told by this new company that any decent cabin company would carry out a site survey prior to installation to assess suitability of customer's intended cabin base/site. I told Lillevilla this and they just said they don't do it & it's customers responsibility. How is a customer meant to know if the ground space is suitable??I am disappointed that there has been no follow up call since my cabin was installed in May and no offer of any compensation for the inconvenience and stress this has caused.I felt that as I'd paid by money I was no longer important and would advise anyone not to use Lillevilla. There are plenty of other companies to choose from. Very poor customer service!
The customer service for Lillevilla was excellent, Kenny who came to install the cabin, was an absolute star, he worked hard all day and kept everything very tidy at the end of each day, I cannot fault his workmanship and attention to detail, happy to help with any queries I had. Highly recommend Lillevilla.
Delivery was on time and impeccably carried out. The erection team were good, friendly, efficient and helpful. And the resulting building is very good value for its price. The lack of the fifth star is purely because we were somewhat nonplussed by the amount of waste that we were left to dispose of. This included several full lengths of floor boarding, a quantity of off-cuts and two full sheets of insulation.
This was the fourth Lillevilla we bought and as before we are very pleased with the quality. The last three villas were ca. 20 years ago and they lastet very well. Obviously lots has improved since then. This time we chose to have it professionally put up, insulated and the floor laminated. All staff involved in delivery were friendly and helpful. The installers were friendly, professional and worked very hard. The whole experience went without a hitch. Well worth it. Delivery and installation on time. We would highly recommend the company (and have done).
Repair storm damage to roof. Only issue was we were told material delivery would be the day before installation, but it arrived on the day of installation - a bit irritating and a wasted day hence why only 4 stars. Fitter was very polite and helpful and also adjusted the doors for us. He cleaned up well after the work and moved the furniture back in place when finished.
Exceptional product and service.The fitter Dan did a superb job on the installation. The service we have received has been second to none from initial enquiry through to installation. A very high quality product provided by high quality service. An absolutely fantastic quality product and cannot recommend enough.
We had a positive experience dealing with Lillevilla. Our summerhouse was delivered early one morning and was constructed by two staff the next day who were efficient and friendly.The company responded to our queries and offered various options to us which was helpful.We are delighted with our purchase.
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