lillyshair.com

3.6
3.6 Based on 40 reviews

Human hair wig manufacturing company based in Glasgow....

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Average Rating

3.6

/
5

40 Reviews

5 Star
63%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
32%

All Reviews

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Review Time

Ellen Taylor
Disappointing Consultation Experience

I visited a local salon this morning for a paid consultation and unfortunately left feeling quite let down. Despite messaging beforehand, paying £30, booking online, and confirming my appointment, it seemed they were unaware of my visit when I arrived. For £30, I anticipated a thorough and informative consultation. I had clearly stated that I was unsure about the type of wig I needed and was promised assistance. However, the staff member who helped me didn't seem knowledgeable enough to advise on the best options regarding color, length, or style. There were no color samples or proper matching guidance, leaving me even less confident about ordering a wig or U-part from them than when I arrived. First impressions are important. While the salon appears lovely online, in reality, the stairs were littered with hair, the space looked disorganized, wires were hanging from the ceiling, construction was happening upstairs, and the shop itself was quite cold. One reason I chose this place was their claim that they could create smaller wig caps. When I expressed concerns about the cap feeling uneven and insecure, I was simply told, "you can’t see it," which wasn’t very reassuring. For a £30 consultation, I genuinely expected much more. It felt hurried and lacked the expertise and guidance I was hoping for. I did end up buying a ponytail as the quality appeared nice, but this is something I could have easily ordered online without needing to visit in person. Overall, the experience did not meet my expectations — be cautious, as not everything is as it seems on social media.

2
Date of experience: Dec 15, 2025
Lily Cooper
Social Media Can Be Misleading

I visited a local salon for a paid consultation and left feeling quite let down. Despite confirming my appointment through messaging, it seemed they were unaware of my visit when I arrived. For the fee I paid, I expected a thorough consultation. I had clearly stated my uncertainty about the type of wig I needed and was assured of assistance. However, the staff member who helped me lacked the necessary knowledge to advise me on color, length, or style. There were no color samples or matching guidance, which left me feeling even less confident about ordering a wig than before. The shop's appearance was also disappointing; while it looked lovely online, the actual space was messy, with hair on the stairs and wires hanging from the ceiling. Additionally, it was quite cold inside. I booked my appointment because their website claimed they could customize wig caps, but when I mentioned my concerns about the fit, I was told, “you can’t see it,” which was not reassuring. Overall, for the price of the consultation, I expected much more expertise and guidance. I did end up buying a ponytail since it seemed nice, but I could have easily ordered that online without an in-person visit. Overall, it did not meet my expectations — be cautious, as things aren’t always as they seem on social media.

2
Date of experience: Dec 15, 2025
EA79
Exceptional Experience!

I visited a local salon before starting chemotherapy and was warmly welcomed by a staff member who was incredibly helpful. She guided me through the process of selecting the perfect wig. I found exactly what I wanted, and they customized it to my specifications. Once it was ready, it was fitted and styled just as I envisioned. The team, especially my main contact, was knowledgeable and supportive throughout. The final product exceeded my expectations! I highly recommend this place to anyone in search of a wig.

5
Date of experience: Dec 13, 2025
ImortalGod56
Highly Recommended!

I cannot recommend this salon enough! The quality of the wigs is exceptional; you truly can't tell you're wearing one. After a mix-up with my initial order, the team resolved it quickly and had a replacement sent out in just a few days. I would not hesitate to purchase from them again.

5
Date of experience: Nov 28, 2025
guigyves
Fantastic First Purchase

As a first-time wig buyer, I found exactly what I was looking for. The delivery was prompt as well. I will definitely return for future purchases! Thank you!

5
Date of experience: Nov 21, 2025
Hilary Fisher
Absolutely Love These Wigs

I’ve ordered two wigs from this salon and I’m absolutely in love with them. I live abroad, and both wigs arrived promptly. They are of excellent quality! Despite the cost, I will definitely be ordering again!

5
Date of experience: Nov 18, 2025
In Love with My New Wig

I just received my first wig and I’m absolutely in love with it. The staff were friendly and helpful during my consultation, and they crafted and styled my wig perfectly. I will definitely return for more.

5
Date of experience: Nov 13, 2025
Consistently Outstanding Quality

This is my third wig from this salon, and the quality is outstanding. The wigs are made from natural human hair and are easy to style. I recommend them to everyone, and the staff is very helpful in choosing the right wig. I will definitely return for my next one. Thank you!

5
Date of experience: Nov 12, 2025
Kenny Sanders
Amazing Support During a Tough Time

Getting a wig wasn’t easy for me, but the staff provided exceptional service, and I absolutely love the wig I chose. I will definitely be back for more. It was well worth it. Thank you!

5
Date of experience: Nov 12, 2025
Adora Cook
Disappointing Experience

I placed my order and was promised a quick dispatch, but after multiple emails with no response, I learned my wig was out of stock. The tracking showed my wig wasn’t ready for pickup, and attempts to contact them via live chat were ignored. Please avoid this company; they made an already stressful situation worse. I’m now pursuing a resolution through a payment service because they refuse to communicate.

1
Date of experience: Oct 31, 2025

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