lindt.co.uk

4.4
4.4 Based on 900 reviews

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat ju...

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Average Rating

4.4

/
5

900 Reviews

5 Star
78%
4 Star
5%
3 Star
4%
2 Star
2%
1 Star
10%

Filtered Reviews

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Review Time

Julie Howells
Easy to order

Easy to order, such variety. Fast delivery and very well packaged.

5
Date of experience: Sep 09, 2025
Peter W
Superb

Superb, fresh chocolate, just what we expect. Quick shipping too and nicely packaged

5
Date of experience: Sep 09, 2025
Customer
Items missing from delivery

I ordered 4 items from the online store but only received one. There is no contact number available for customer support therefore I have used the online form. I have had no response. So I am left being £66 out of pocket and unable to sort out the issue.

1
Date of experience: Sep 09, 2025
julie owen
You sent me a box of pistachio products…

You sent me a box of pistachio products that only have 6 weeks life left for £40 a rip off and I was told by email I have to return at my expense so will never buy from Lindt again

1
Date of experience: Sep 09, 2025
Ikhlaq Mohammed
Terrible

ordered two boxes for corporate clients with requested messages inside both. Both received boxes with no cards inside them, they didnt even know who sent the boxes.

1
Date of experience: Sep 09, 2025
Michael G
Promised a refund? Dream on.

Product contents melted and smeared inside packaging. After a month of determined attempts to get Lindt to engage (they are appalling), on 9 September they wrote, "I have issued a full refund for your order .... The refund will be processed within 3-5 working days." No refund received and two follow-up emails sent to them a few days ago have simply been ignored. They are the gold standard in atrocious customer service.Update 8 October: never received the promised refund: this company's customer service team operates like a third world business unit.Update 15 October: Lindt has appended a response to say that they understand their customer service team has been in touch to resolve the matter. They have not. The promised refund has never been received. This is tantamount to dishonesty. Lindt's response on here is simply to fool readers who rely upon these reviews that they care about their service level: they do not. Shame on Lindt.

1
Date of experience: Sep 09, 2025
Barry Small
Managed to source the chocolate my wife…

Managed to source the chocolate my wife desires from your website as it is no longer stocked in supermarkets. I ordered 8 bars, 7 were wrapped as one package and then the other on its own?

5
Date of experience: Sep 09, 2025
Jo Jo
Lindt shortbread

Great service, easy to use the website. Good price too. Just wish the shortbread pieces were bigger ( just my opinion)

5
Date of experience: Sep 08, 2025
Quinn Angove
Very easy and uncomplicated system

5
Date of experience: Sep 08, 2025
Mrs Heather O'Regan
The only way to ensure I have a regular supply of my favourite chocolate

I am very pleased to become a member of the Lindt chocolate club. It’s the only way I can ensure that I have my regular supply of Lindor double choc balls which my local supermarkets no longer stock.

5
Date of experience: Sep 08, 2025

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Business Details

  • Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love.

    Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.

    See more

  • language https://lindt.co.uk

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