Review Time
I was sent two left-sided shoes, making them unwearable. I tried to find a contact number to request the correct pair, but there was none available. I also attempted to initiate a return, but it seems the item is not eligible for that. I've sent an email, but I'm unsure when I'll receive a response. This situation has ruined my Christmas work outfit and my outfit for Christmas Day if it's not resolved by tomorrow. If you're selling non-returnable items, please ensure proper handling of orders.
I was sent two left-sided shoes, making them unwearable. I tried to find a contact number for assistance in getting the correct pair, but there was none. I attempted to process a return, but it seems this item is not returnable. I've emailed the support team, but I have no idea when they'll respond. This has ruined my Christmas work outfit and my outfit for Christmas Day if it's not fixed by tomorrow. If you're selling non-returnable items, please ensure orders are handled properly.
I requested a refund for a pair of shoes, but I couldn't process the return through the website. When I reached out to the support team, their representatives were dismissive and rude. I explained that the item did not match the pictures and requested a refund, but I felt like they were treating my request as a personal loss. I've been ignored and disrespected, which has forced me to escalate the issue with my bank. I strongly recommend not ordering from this company due to poor product quality and unprofessional customer service.
The shoes were purchased through a third party, which caused some communication issues. After sending a review and an email to the company, they were very helpful in offering a full refund. I'm grateful for their assistance and would certainly recommend them. Just be cautious about purchasing through that third party in the future. Thank you for resolving this satisfactorily.
I ordered boots and shoes for an event in October. I was aware of delivery issues and reached out, only to be told I'd have to wait for the order to be returned before any action could be taken. After numerous emails, I received a message suggesting I reorder with a 15% discount, but nothing about my previous payment. It's been over a month without any resolution or refund. This is not good customer service.
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Linzi is known for our on-trend seasonal style, as well as the classic staples for everyone, at amazing prices.
Linzi has spent over 30 years designing, creating, and perfecting our shoes. Recently launching Swimwear and Bags, we have something for everyone for every occasion! Take a look our at website to view our new collections.
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