Review Time
My name is Amina, my liv account has been closed 3 weeks ago and since then I’ve been calling liv call center to solve my issue and transfer the money to my new bank account. I have been requested to fill a form and shared my new bank details for transferring my balance, shared my ID, passport and salary certificate, the agents named Sharlene, Musaab and Rayan informed it will go threw in 2 to 3 working days. However, it’s been almost one month and I did not receive any response from liv agents, not even an email. I have contacted again today to check if there is any update. The chat agent named Hanin informed that the funds are ready for collection under a reference number. I was about to leave my work and go to the ITM she advised for money Collection. Then I have decided to call them and double check. After speaking with one of the call center agents named Rihab, she gave a completely different answer and informed that the fund is not ready for collection!! I advise not to trust this bank agents as all I have received is different misleading answers from each of them. Until now, my case has not been solved and am struggling to get what’s mine ! Please be aware that you will be dealing with one of the worst customer services before opening a liv account.
P.S: I put 1 star because there is not a lower rate
My name is Amina, my liv account has been closed 3 weeks ago and since then I’ve been calling liv call center to solve my issue and transfer the money to my new bank account. I have been requested to fill a form and shared my new bank details for transferring my balance, shared my ID, passport and salary certificate, the agents named Sharlene, Musaab and Rayan informed it will go threw in 2 to 3 working days. However, it’s been almost one month and I did not receive any response from liv agents, not even an email. I have contacted again today to check if there is any update. The chat agent named Hanin informed that the funds are ready for collection under a reference number. I was about to leave my work and go to the ITM she advised for money Collection. Then I have decided to call them and double check. After speaking with one of the call center agents named Rihab, she gave a completely different answer and informed that the fund is not ready for collection!! I advise not to trust this bank agents as all I have received is different misleading answers from each of them. Until now, my case has not been solved and am struggling to get what’s mine ! Please be aware that you will be dealing with one of the worst customer services before opening a liv account.P.S: I put 1 star because there is not a lower rate
I applied for an account and it just never got approved. I contacted support 3 times within the month after I applied and each time they just said it would take 3 to 5 days for it to be resolved by "the backend team". They called the month of waiting "a slight delay". Each time I contacted support, a response from the rep would take between 10 to 15 minutes for each response. Overall this is just a horrendous service and I definitely would not recommend. If they can't even handle the registration process, then I'm concerned about the absolute abomination that I would have experienced if my account had been activated.
If I could rate zero, I would.I’ve had a very disappointing experience with Liv Bank. I’ve been waiting for over six months for them to resolve an issue, but nothing has been done despite repeated follow-ups. The lack of seriousness and accountability from their side is frustrating.Fortunately, I never used my account, otherwise I would have wasted even more time chasing after them for a solution. This whole experience has left me with no confidence in their services.I’ve decided to completely close my account and would not recommend Liv Bank to anyone looking for reliable service.
This Liv bank customer service is disturbing they put u on hold for like 15 to 20 mins then instead of helping they will point out the problem they u make u feel that ur account is no ur account ur info is not ur info I called them 20 times in a day they did not help instead make me wait for long i had to recharge my phone 5 times a day u will give them all the details still they want to put u in trouble almost all the people like that
I had a terrible experience with Liv Bank. My card did not work, preventing me from making purchases, withdrawing cash from ATMs, making bank transfers, or even doing cardless transactions. When I decided to close my account, they added to my frustration by charging me AED 50 for the closure. Extremely disappointed with the service quality.
‼️ Fraud & Scammer One of the fraud & scammed bank card in dubai. I have not used 3 years this account and I have negative 469 AED that I need to pay. How ? If other banks, if account is not using 6 months , bank will send notification that account will be freezing until the customer engage with bank. But this no even one reminder or email or mention that account process until customer found out. This is huge fraud. I have sent email to customer care and request to cancel it & they mentioned that amount will be waiving off. Anyhow again customer care calling to me and inform that I need to pay 3000 aed then after deducting negative balance, after few days that will be revert back to my account 😵💫 what kind of process? I asked send email on this to be grantee , but customer care person ignored it. I am not going to pay anything this kind of fraud will take for action against. Like wise stealing money from many people???? Liv. Emirates NBD بنك الإمارات دبي الوطني Central Bank of the UAESeeking for valid answer ‼️‼️‼️‼️
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