Review Time
Great items but needed to return some due to sizing. They replied on the 2nd email but told them I wasn’t interested with their of 30% of the total amount of my returns and keep the items. Honestly, why would I keep the items that doesn’t fit me? Plus I’d loose more money than what they were offering. Never heard from them again. Sent multiple emails and never got any replies. Very Disappointing!!!
Bad quality and false advertising. They promote Japanese clothing and It is from China. No labels on the clothing. I asked for a refund. They ship from a USA warehouse and they want me to return everything to China. I did return to the warehouse in USA and they do not want to refund. Topology Networks Cloud Warehouse, 502, 5/F, Guoyan Industrial Centre, No. 653 Houjie Section of Huanguan Expressway, Dongguan City, Guangdong Province, China. Zip Code: 523960 Addressee: Zeng Yi TEL: (86) 15014552761 If you send them back, please let us know the tracking number. We will refund you after receiving the product.
I had an excellent experience with Liwisi’s customer service. They were responsive, flexible, and quickly provided a hassle-free credit option instead of a return. Their communication was prompt, and the process was smooth. Highly recommend!
I wanted to add in my apartment number into the shipment address and emailed them under the name Lynn to add in this detail on 28th march. Despite having a order confirmation and dispatch email being sent out, I did not receive a reply up till now.
I bought a jacket from Liwisi which I would like to request to return as the item looked different from the picture (the jacket had shimmers which I did not quite like). The Liwisi team replied to my email within 2 days and offered their assistance to me. Their prompt action amplified their professionalism in providing good services to their customers.
Liwisi is very helpful, especially Evelyn, she is very understanding and she provided all the information and options that I need. I have purchased food that with size doesn’t suits me. I really appreciate that help n options that Evelyn offers. Thanks Evelyn.
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