Review Time
Unacceptable customer support. I waited two days for a response that never came. I marked my ticket as urgent, but if their replies take a week, what can I expect for shipping? Instead of an apology, I received an indifferent response. It’s clear they lack understanding of customer support. They likely hired representatives without experience in assistance. They should consider automated responses if they cannot provide proper replies.
I waited two days for a response that never came. I eventually gave up and mentioned my ticket was urgent, but if they take a week to reply, what can I expect for shipping? Instead of an apology, I received an indifferent response. It seems they lack understanding of proper customer support, possibly hiring inexperienced staff. They should at least consider automated responses if they can't provide adequate answers.
My experience with this platform has been very disappointing, raising concerns about their practices. I bought a product that was supposed to be available, only to find it was non-functional due to being in an "update" state, which was not communicated before payment. Sellers should ensure products are functional or clearly marked as unavailable. Instead, they shift the blame onto customers for purchasing them. Support dismissed my concerns and refused to acknowledge the product's issues, insisting the fault was mine despite it being sold in an unusable condition. Professional support should address legitimate concerns, not ignore them.
I bought a product but found installation instructions that compromised my security. I wanted to return it, but there's no way to open a support ticket, and their Discord servers are inactive. I couldn't get answers or process a return. I strongly advise against purchasing anything from this platform.
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