Review Time
We purchased from Loads of Stone, promptly received order confirmation, and were able to track the progress of the order through the online chat, and through the tracking link. We chose them because of their competitive pricing, great range and user-friendly site. Once we received the dispatch confirmation, we received a phone call the following day for the courier to ensure we could accept delivery the day after that. The website stated 4-8 working days, which was accurate and reasonable given its heavy/large haulage. The delivery driver was excellent, and incredibly helpful. Overall, we have had a very positive experience, and would certainly use Loads of Stone again.
I have ordered with loads of stone numerous times.Products and communication is excellent. I recently had an issue which was swiftly dealt with and resolved. Their prices are very competitive and probably the best on the Web.I will be using them again and would definitely recommend them.
I recently ordered two tonnes of decorative chippings from Loads of Stone because their prices were by far the most competitive. I placed the order before checking the reviews, and I’ll admit—reading them afterwards made me really anxious. Concerned, I called the company and spoke with Danah in customer service. She was absolutely outstanding—one of the best customer service reps I’ve ever dealt with. She took the time to answer all my questions and completely put my mind at ease.The stones arrived on time, and I’m genuinely thrilled with the quality. Overall, a fantastic customer experience. Highly recommended!
I ordered a bag of stones to top up my front garden. Ordering was simple and the stones arrived 3 days earlier than I expected on a Sunday. The delivery man was polite and put the heavy bag where I wanted it. Good service all round. Would definitely order again.
Fantastic company to deal with from start to finish. Denah in customer service could not have been more helpful and deserves a raise ! :) The gravel I ordered was a good price compared to another company I'd used, excellent quality and delivery was spot on. Will definitely recommend to others. ⭐️⭐️⭐️⭐️⭐️
The delivery took over 2 weeks to arrive. After talking it through with Denah, who took an action to rectify the situation and put further process improvements in place so that other customers do not have similar experience. Delivery charges were refunded promptly. The product was of excellent quality. Well done Denah and thank you for taking my constructive feedback on board.
Absolutely fab service from start to finish, special thanks to Dinah who went the extra mile in ensuring I got my order on time, also thanks to the lovely man who delivered them on time and in correct place where I wanted the load. Keep up the excellent work!👍🏽
Four things turned up on time and great - two things never made it. Have emailed three times and left two voicemails and no one has replied. EIther this is a bit of a dodgy place, or they've had a go at using Google ads and are just totally overwhelmed and under-resourced. I will keep persisting to get my money back.
From the moment I placed my order online to the moment of delivery everything was PERFECT.The Palletways driver was very accommodating and the company kept me uniformed throughout the process.I really couldn’t fault anything, and the price was exceptional.Well Done
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