Review Time
After an initial mix up with timings, which threw my plans a little, the Double Bag of soil I ordered came a day late…. But. The soil is lovely quality, and the total delivery charge was refunded back to me - much more than JUST the next day charge that should have come back. A very kind gesture on their part, and Im genuinely grateful for it too. Although my experience wasn’t what was expected, LoadsOfStone.com put right that wrong and made a positive impact instead of a negative one. 10/10 from me. Thank You, Neill
Ordered stones at the end of March. Website said 3-5 days, but it took a week for a dispatch note. Paypal had defaulted to my old address so I rang the courier who stopped the delivery and told me to get in touch with Loads of Stone to reroute, I did and they duly actioned it. 2 weeks later nothing had arrived so I chased, no response, a further week later I chase again and no response. I placed the order on the 23rd March, it is now the 5th May, and I have had no response from this company since the 21st April. I have opened a PayPal dispute to try and get my money back.
Ordered gravel more than two weeks ago, delivery has not arrived. Email asking where it is has not been answered and the only contact number is a mobile phone: message left, not answered. Avoid like the plague. I wish I'd read the reviews here before ordering.
I ordered wrong size bags of stone off their website,when I realised what I'd done,I thought ok call them or e mail them,cancel the order and amend it to the order I want, i tried calling them,15 times over three days,no answer,couldn't even leave a message as inbox was full,e mailed them five times,in that time I had a date for my delivery that I wanted to cancel,funny how there was someone there to get delivery out but no one there to answer a phone or e mail,eventually I had an e mail telling me to send the wrong items back at my cost and then re order,I replied that I'd been trying to contact you 3 days before the delivery was confirmed so they should pay delivery,I've had no answer,obviously a rip off company with absolutely no morals,give this company a wide berth and order from elsewhere.
Order took nearly 3 weeks to arrive. Could not leave a message as messages were full. No response to emails. Some bags were burst on delivery. The full order did arrive although with no notification of delivery date or time however the delivery guy was helpful. Their customer service is lacking though.
I placed an order on 12th April 2025 for a bulk bag of stone - it is now the 24th April, 2025 and despite several emails, phone calls, messages left i have had no confirmation of my order, no indication that anything is coming and now their telephone inbox is full so you cannot even leave a message. I have now put in a claim with the bank to get my money back - what time wasters !! Do not bother with this company - our project is now well and truly delayed and more out of pocket having to delay our contractors.
DO NOT USE THIS COMPANY!! They do not do what they advertise. I’ve ordered my stones on a 3-5 day delivery. Been nearly 2 weeks and I’m yet to receive my order. I’ve had zero communication from them. I can’t even contact them. I’ve tried the phone number, the email address and the online chat. No success. I repeat.DO NOT USE THEM
emailed to ask where is my order. Expected a delivery a week ago - nothing so far. Emailed them - no reply. Phoned them - answerphone. Can't leave a message because inbox is full. I'm thinking I may have been scammed - wish I'd seen all these negative reviews before I put my order in. Can't believe how many awful reviews this company has. Be warned do NOT go near Loads of Stone.
Out of 17 20kg bags of gravel, 10 were burst! Gravel all over lorry floor, pavement etc. Lost probably 2 full bags in total! Emailed them several times NO RESPONSE! Delivery took more than 2 wks, despite quoting 5-7 days. TERRIBLE COMPANY. Do not use them. Macclesfield, Cheshire.
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