Review Time
Ordered 3 things, only 2 arrived (in two different deliveries on two different days with no comms from this company at all). No comms before, during, or after. No explanation. No service. No responses at all. Looks like this is a common experience. Order from somewhere else.
We had spent some time deciding and finding the right stone we needed to our driveway. Not a cheap project so wanted to make sure we got this right! We settled with loads of Stone as they had the product we wanted at a very competitive price.The customer service were brilliant - thank you to the ladies I spoke to in team- they were very responsive, professional and helpful offering me very sensible options based on the type of surface I had and what we needed. Delivery driver was also great, again very helpful and tried his best to put the bulk bags as close as he could to save us heavy job
Didn't deliver on requested date, but delivery driver did call me and ask if he could leave the delivery outside and where I wanted the stones left. Top quality stones - swale pebbles 40mm very pleased with purchases.Customer service team were very helpful and responsive when I emailed them.
The stone delivered was very good quality and exactly as expected. However the online tool to calculate how much you need is appalling. It was off by 50% or so, saying I needed much less than actually. This means I would have to pay more for the same amount again, and pay shipping again instead of ordering a larger bag.
ABSOLUTELY TERRIBLE!COMMUNICATION IS ZERO - NO REPRESENTATIVE TO MAKE ANY QUERY WITH. WEEKS LATER WITH NO DELIVERY DATE PLANNED OR ANY COMMUNICATION OF WHEN GOODS ARE ARRIVING. HAVE TAKEN THE MONEY WITH NO INDICATION THAT GOODS WILL EVER BE SENT. ABSOLUTE JOKE OF A COMPANY THAT PROVIDES ZERO CUSTOMER SERVICE! AVOID AVOID AVOID
Yorkshire Cream gravel 20mmAfter reading the other reviews I was worried about placing an order with Loads of Stone. I had placed an order with another company and their delivery was confirmed for w/c 22nd May. During that week they changed the date to w/c 17th July without notifying me. I saw that Loads of Stone had stock availability so I contacted them on messenger to check if it was correct. They replied / confirmed within 24hrs so I placed an order with them. My order arrived the following week, on my preferred delivery day. Every time I contacted Loads of Stone I got a response within 24hrs. I can’t fault the service I received (and my garden is now looking lovely). As a comparison the other company took longer to process my refund that Loads of Stone took to deliver my order. Only improvement that could be made is delivery by hi-ab as moving 1tonne of gravel from bottom of drive led to very achy backs the following day.
Description is Scottish Pebbles 20-40mm. Arrived on time, On a pallet.But where not all 20/40mm size.Most are 40mm/80mm and a few are over 80mm.Product covered in white salt.Had to re-buy from TP online to finish job.Stones them self are quite good quality, and a good colour but way to big for 20/40mm.
No communication regarding delivery. Failure to deliver within agreed delivery window, website states 3-5 working days however it’s been 7 days and I’ve yet to hear anything about my delivery. When I try using the web chat feature, it tells me the order has been fulfilled and will not respond to further queries. They will not answer calls or provide any information about your order, there is no way to cancel as they will not respond to you.UPDATE- After looking through FAQ's I found an alternative number to the one on their website and google details and I was able to make contact. They explained that the delay was caused by waiting for the product to be in stock and offered compensation for my delivery charges. While I appreciate the gesture, it should not have taken attempting to call 20+ times and escalation for me to be informed of the order being delayed. The courier was helpful to a point but could only provide me with the information they had which was limited to them not having received the order to dispatch.
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