Review Time
Their website states: The whole process is handled by a Loads of Stone member of staff at all stages which can give you the peace of mind that the job is being done correctlyThis isn’t true. They contract out their deliveries to companies who really don’t want to deliver the stone and will find any excuse to say that you have ‘refused delivery’. Our stone couldn’t be delivered because we have a gravel drive. There is an irony about being unable to deliver stones because of….stones! We didn’t refuse delivery - they refused to deliver.The website also says:with fantastic customer care you are in good hands.This isn’t true either. Our stones weren’t delivered so now we are hundreds of pounds out of pocket with no stones. I have phoned the company on many occasions. There is never anyone there. A message assures you that your query will be answered the following day but that isn’t true either. I have had no response at all since the delivery company took my stones back.UPDATE: Following my review I was contacted by the company. Apparently the customer contact number should be active and answered but it has reverted to an older system. I spoke to Emma and then Denah who was amazing. It was her day off but she still took time to try to help me get the stones delivered. Eventually it became clear that their delivery company was not going to deliver onto a gravelled drive, so I was refunded my money. Great customer service in the end but unfortunately still no stones. They were bought elsewhere from a company who offered next day delivery and happily drove onto our driveway and delivered onto our property without an issue.
Amazing experience! I shopped around for a while before finding Loads of Stones - they were the most reasonably priced I’d found, so I placed my order on Saturday.Yesterday (Wednesday), I received a phone call from one of the team who advised that my delivery would be made the following day. I also had an email with tracking updates too,This morning, I got an email with a two-hour time slot estimation for delivery. My stones arrived just 10 minutes into the allocated time, all bags in tact. I’m so pleased! Excellent service from start to finish, everything was very efficient with great communication.I’ll be ordering my second lot of stones on the next few weeks! Can’t recommend enough!
Six out of five stars. Due to my own inability to order things properly and then check the invoice, my order was set to 'Standard' delivery instead of 'Next Day', which was only discovered when the builders started asking what time would the stones be arriving. This was not a problem for Loadsofstone who pulled out all the stops and, somehow, got them to me early the following day. Cannot praise the friendliness and service enough and product was absolutely top notch too. Highly recommended.
I placed an order online and several calls were made to my phone which I took to be nuisance calls however I answered the 3rd call thankfully. The lovely lady from loads of stone pointed out that I'd placed an order for sample bags not the 20kg bags of blue slate that I thought I'd ordered. And it was a very expensive option. She looked at the best and cheapest options for me to get what I actually wanted ending up with a refund because a 1/2 bulk bag cost a lot less than 15 separate bags and you get more slate.She told me roughly when to expect the order which she was correct about and although the driver got a bit flustered because we live on a hill so the tail gate wouldn't come up initially. We used a few minutes of logical thinking and both learnt the laws of physics successfully delivering a huge bag of lovely blue slate which I am chuffed to bits with.Thank you to loads of stone I will definitely recommend.
I ordered 500kg of Scottish pebbles from Loads Of StoneI read the bad reviews and was concerned - I wrote to them I received a response reassuring me the next day I also received a message telling me my delivery was due in a few days later. I also received a message from the delivery company saying the same I then received my pebbles on time as promised I am extremely happy with the pebbles but even more impressed with the excellent customer service I will definitely use them again and have recommended to all my friends and family Thank you againIt pays to read the most recent reviews and to see they take their customer feedback seriously
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