Review Time
While I like your product (I've had one in my vehicle for six years) I was disappointed when I ordered a new one. Your website offered a version for my new truck, you accepted my order and took my money, THEN advised me the item was on backorder. Then when I sent you an email asking if there were other versions (bio & code) available, no one responded.
I usually don’t write reviews but something needs to be said. I’ve called emailed and just about started using smoke signals and haven’t received any response from Locker down on the status of my order. It’s currently the 23rd of September i ordered August 8th. I wouldn’t care and wouldn’t be writing this negative review if they at least called or emailed me acknowledging a lead time but this is poor customer service. I’m a Police Officer and I need the trunk vault for my equipment and I’ve been relying on a non bolted down safe I keep in my trunk for the past 4 months. Update 9/25/24 just learned Lock’er down has gone out of business and they are not turning off purchases on their website or notifying anyone please read this review so you don’t make the mistake of purchasing (YOU WONT GET THE PRODUCT)
There has been a complete lack of communication. I received an email that I placed the order and that's it. It was not communicated at the time of purchase that there was going to be a 4-5+ week wait. I created an account so I could try to look up the order status, but the order did not get linked to my account. When calling there is no IVR or message saying who you are calling, even the lady that answered didn't state the company name. She looked up my order based on the caller ID (?) and said it wasn't in production yet due to materials. Hopefully the quality of the box is better than the ordering and status process.
I ordered a long gun safe on August 6th. I’ve sent multiple inquiries over the last 3 weeks asking for an estimated delivery date and cannot get any response so if I don’t receive a response to the email i sent this morning, I will be disputing the charge and having it reversed.
You have charged my card but I have never received the product. Bought August 2.Further, I have left messages for a return call for the last three days with no response.If no response by Monday, I will cancel the card charge and assuming you are no longer in business.
Kept getting excuses from whoever the girl that answers the phone. This is a scam company. Take your $ and string you along. I should have read reviews before ordering. The credit card company is going after the $ in a dispute. Shame on you for treating your customers that way.
Ordered on 8/2/24 and card charged on 8/5/24. Never received anything. Emailed on 8/29/24 with no response. Emailed the owner & got this response today, 9/29/24."I’m sorry to inform you that we lost our parts fab shop and can no longer get product. After trying everything we could, we have been forced into bankruptcy. We have exhausted all of our funds and suggest that you dispute the charge with your credit card company.Again I apologize for the inconvenience.Bobby Newell "
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Lock'er Down® Make vehicle safes that are the best in the industry. We have the largest selection of locks and our safes have a lifetime warranty. For the cherry on top, they are made in the USA.
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