Review Time
I ordered a dining table with 4 chairs. But the table was not included in the delivery. I sent the email and gave a phone call to the customer service, but one one answered. On Lunar New Year, my family and I sit on the chair and put our dishes on the empty box(used as a table). Thank you for stealing my money and letting me have a such an unforgettable holiday.
Very disappointing experience. I ordered furniture over six weeks ago, expecting it to ship within a week. They provided a tracking link, but it was unhelpful, and the item has yet to arrive. I've reached out to customer support four times in the last week and a half, asking for either a refund or a replacement. On three occasions, I was promised that a supervisor would get in touch within 48 hours—no one ever did. Each time I requested direct contact details, I was informed that the person “does not have a phone number,” which is unacceptable. They have taken my payment without delivering the product or offering a viable solution. This service avoids accountability and fails to assist customers when problems arise. I cannot recommend them, as you will likely not receive the product or a refund when issues occur.
I ordered a 5-piece outdoor dining set that was delivered in three boxes. The first box, containing a pair of chairs, arrived in excellent condition and looks nice. Unfortunately, the second box with additional chairs came with a damaged corner and missing assembly parts. Despite reaching out for replacements over two weeks ago, I have yet to receive a response. The third box, which included the table, was mistakenly delivered to the wrong address. I managed to retrieve it, but unfortunately, the table was damaged: three planks were unattached, and screws were missing from the rest. I informed the support team about this, but there has been no follow-up. I initially discovered this product on another platform, where my experience was much better, and I wish I had ordered from there instead. I hope the support team can address these issues quickly.
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