Review Time
Due to a serious water leak I suddenly needed a new kitchen with minimal previous planning. James at SKO was great at helping me pick out what I wanted and made the process extremely painless and transparent.
Jack, the fitter, went above and beyond in helping me to source the tradesmen I needed to get the room back into a state suitable to fit a kitchen and did a great job beginning to end. I can't recommend SKO and the people they work with highly enough; everyone is very professional and incredibly helpful.
Due to a serious water leak I suddenly needed a new kitchen with minimal previous planning. James at SKO was great at helping me pick out what I wanted and made the process extremely painless and transparent. Jack, the fitter, went above and beyond in helping me to source the tradesmen I needed to get the room back into a state suitable to fit a kitchen and did a great job beginning to end. I can't recommend SKO and the people they work with highly enough; everyone is very professional and incredibly helpful.
We have just ordered our new kitchen from sko and from walking in to the showroom we was greeted by James who helped us decide what we wanted how it would look Evan down to the finishing touches walked away feeling so relaxed as James did most of the work planning it for us can't wait now until it is completed then will put another review
I am saddened to have to write this review as this is my second kitchen from SKO and members of my family have also had multiple kitchens from them. After spending 50k over the last 5 years with SKO I have had a really bad customer service experience with my latest kitchen.I purchased the kitchen and have my own kitchen fitter who has fitted many kitchens for me, this is my 4th kitchen in 15 years. SKO supply all fixtures, fittings, screws and brackets for you but don't label any of these items or tell you what each bag of fittings is for, this is clearly because they like to upsell their kitchen fitters and get you to use them.After fitting my whole kitchen and all my appliances and doors and drawers and units the kitchen fitter fits the worktops and SKO supply some small black clips with screws already in them to fit jointed items together and to strengthen joints. These can be used to fix worktops but SKO prefer you to use metal L brackets.I know this as today is the first day I have been informed of this despite my kitchen being ordered and delivered 3 weeks ago. My kitchen fitter fitted the clips to the work top and one of the plastic clips snapped as it was screwed in causing the screw to go through the work top. I informed SKO immediately and sent photos showing all of the other clips had been fitted fine, without a problem and this one was the one that snapped.SKO have refused to replace my worktop, despite them being the ones to supply the fixings for the whole kitchen.After speaking to them today I was told the following:1. You have to use the metal L brackets to fix the worktops which we supple but...2. You have to use 10mm screws to do this.I then asked where the 10mm screws were that were to be used for this and I was told "we don't supply those screws you have to supply them yourself."I then asked when I had been told this and the gentlemen left the phone and swiftly came back with a changed story. The new story was..."We don't actually supply any fixings for your worktops at all, you have to supply everything that is needed to attach the worktop to the units"I have now had to request as a legal document evidence in which SKO prove that at the point of sale they informed me that "they supply all fixtures and fittings to fit all appliances, all cupboards and all cabinets and doors, and drawers but none of the provided fixtures are allowed to be used to fit a work top." SKO have said they cannot provide this and they did not tell me and they "would never be able to tell a customer this as they can't and don't have time to write a document listing what is and isn't able to be used to fit the kitchen." I find it very frustrating that such a large company would wish to provide such terrible customer service and would openly tell a customer two different things in a phone call to wriggle out of paying just £190 for a new work top when a customer has given them thousands and thousands. The main complaint is that they are clearly just trying to get out accepting any liability by blatantly lying, they must assume people are stupid as providing all fixtures and fittings to fit their kitchens but when a problem is caused by this they suggest "oh that one item can't be fitted with all the fixtures we send" ... what a coincidence.Good customer service would have been "no we didn't tell you they couldn't be used and we didn't provide any information on this, let's order you a new worktop"They're now going to lose a return customer and all the potential customers the trades man who bought the kitchen brings to them for the sake of £190. Just really disappointing. SKO will reply stating the wrong fixing, screw etc was used but I'll already counter that with "You didn't say they couldn't be, you didn't say the plastic clips you supplied weren't fit for purpose and you didn't tell me at point of sale I cannot use any of your supplied fixings to fit a work top"I also recorded the whole conversation to ensure all my information is factual and true.I have the phone call recorded proving there was none of what you stated and clearly it was not a threat or blackmail I simply informed you I would be leaving you a review for everyone to see how you try and wiggle out of any responsibility and tell blatant lies to wriggle out of it. Not professional and your response clearly shows people how you treat customers. Thank you for showing what your company is like.
It was a good experience from start to finish everyone turned up when the said Richard the salesman and kitchen designer was good.Stuart the kitchen fitter was brilliant and did a great job. We used the plaster and electrician that Stuart got us they were brilliant and did a brilliant job I would recommend them to my family and friends and I already have.
We recently had our kitchen supplied and fitted by SKO. We are really happy with the results. From walking in to the showroom and meeting Richard the whole process was very professional. After visiting to measure up. Richard came up with a design that utilised previously unused space. The kitchen fitter Stuart also did a fantastic job, nothing was too much trouble for him and completed his work to an excellent standard.
We have just had a home office designed and installed, we can not recommend highly enough the finished product and service SKO gave from start to finish, the design was done quickly and fitted our needs, the price was amazing too compared to other quotes and the install was perfect finishing on time with no mess at all.
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