Review Time
Untrustworthy shipping timelines – Do not rely on their delivery estimates. I ordered a Christmas gift well in advance, based on a 6-day delivery promise. Despite paying extra for express shipping, the package did not arrive on time. It's unacceptable to charge for expedited shipping and fail to deliver. I'm very disappointed with their reliability.
Misleading shipping promises – Do not rely on the delivery dates. I ordered a gift well in advance, counting on the 6-day delivery estimate provided. I even paid extra for express service, but the package was late. It's unacceptable to charge for faster shipping and then fail to meet the deadline. I'm very disappointed with their reliability.
I ordered a jacket and mistakenly provided the wrong shipping address. Customer service assured me they would resend it once DHL returned it. As of today, I'm still waiting for it. I've reached out multiple times, but their response remains the same: 'we are waiting for the return shipment.' The inability to resolve such a simple issue reflects poorly on their customer service. I cannot recommend shopping at these online stores.
I purchased a pair of winter boots from this store, but they were too large. I returned them within the allowed period, but once the package arrived at their warehouse, it was rejected and sent back to me. Customer support informed me that returns had to be sent from the same country they were shipped to, which seems unreasonable. I incurred return shipping costs, received no refund, and now have boots I can't wear. I don't understand how a store can deny a valid return over such a policy. Very disappointed, and I won't shop here again.
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