Review Time
Seems like a total scam. Red flags:1 - They reply within about 1 minute of submitting an online request2 - The phone line is awful, with background noise sounding like the operator is moonlighting3 - They press you for immediate appointment (have loads of availability)4 - They refuse to answer questions on cost. Everything is 'from...'
I am SO disappointed with this clinic, Harley Street Health Care, 96 Harley Street and would NOT recommend it at all.My daughter visited a nurse at another clinic to have a mole check and was told a couple of moles maybe serious. We wanted to have them checked quickly and this clinic was able to do it the next day.We saw a lovely doctor who said they might be serious and removed them surgically. The doctor did tell us she was leaving this clinic which made us slightly worried. We were assured our daughter's results would be sped through quickly and someone would phone us with her results. It has now been three weeks and not only have we not got the results, we are unable to get through to the clinic. We get through to a call centre in America and are told we will be called back. I have made seven calls and each time I have not been called back.I tried calling under a different name and asked to make an appointment, I got through but still they are unable to connect me to anyone who can help me. It is very unprofessional everyone is sorry but seems like they are used to these calls.My daughter is 23 and was told this could be a possible melanoma she is petrified and now we can't get hold of anyone at all. Each and every time we are just speaking to staff in the admin team who are not in the clinic. The clinic was very basic and didn't feel very professional that said the doctor we saw was brilliant but made it very clear she isn't working there going forward. We are now in touch with the clinic where the doctor has moved to but now need to track down the results. The is is most worrying as the mole cannot be removed again and we want to know what to do next.If anyone from the clinic reads this we ask you contact us urgently, this is cruel and unkind to a young person and if nothing else call us to reassure us the results will be given soon.I am certainly at this stage not recommending this clinic. Please clinic try and help yourself and contact me.
I am SO disappointed with this clinic, Harley Street Health Care, 96 Harley Street and would NOT recommend it at all.My daughter visited a nurse at another clinic to have a mole check and was told a couple of moles maybe serious. We wanted to have them checked quickly and this clinic was able to do it the next day.We saw a lovely doctor who said they might be serious and removed them surgically. The doctor did tell us she was leaving this clinic which made us slightly worried. We were assured our daughter's results would be sped through quickly and someone would phone us with her results. It has now been three weeks and not only have we not got the results, we are unable to get through to the clinic. We get through to a call centre in America and are told we will be called back. I have made seven calls and each time I have not been called back.I tried calling under a different name and asked to make an appointment, I got through but still they are unable to connect me to anyone who can help me. It is very unprofessional everyone is sorry but seems like they are used to these calls.My daughter is 23 and was told this could be a possible melanoma she is petrified and now we can't get hold of anyone at all. Each and every time we are just speaking to staff in the admin team who are not in the clinic. The clinic was very basic and didn't feel very professional that said the doctor we saw was brilliant but made it very clear she isn't working there going forward. We are now in touch with the clinic where the doctor has moved to but now need to track down the results. The is is most worrying as the mole cannot be removed again and we want to know what to do next.If anyone from the clinic reads this we ask you contact us urgently, this is cruel and unkind to a young person and if nothing else call us to reassure us the results will be given soon.I am certainly at this stage not recommending this clinic. Please clinic try and help yourself and contact me.
All of the staff at the Clinic were friendly and helpful. I had questions which they answered brilliantly. Thank you. We saw Dr Aikaterini Charakida, who was professional and thorough. Dr Charakida dealt with my son's issues very quickly.Yes the initial consultation is expensive and treatments costly. But you are visiting a medical establishment based in Harley Street, central London. Not having to wait months for (in this instance) cosmetic surgery - which you'd never get quickly, on the NHS. To be honest with you, for the peace of mind my son now has, it has been worth it for us. My son's confidence has skyrocketed and that is priceless.
All of the staff at the Clinic were friendly and helpful. I had questions which they answered brilliantly. Thank you. We saw Dr Aikaterini Charakida, who was professional and thorough. Dr Charakida dealt with my son's issues very quickly.Yes the initial consultation is expensive and treatments costly. But you are visiting a medical establishment based in Harley Street, central London. Not having to wait months for (in this instance) cosmetic surgery - which you'd never get quickly, on the NHS. To be honest with you, for the peace of mind my son now has, it has been worth it for us. My son's confidence has skyrocketed and that is priceless.
Awful clinic, wish I had read the other reviews! I had the same experience as someone else on here- £175-195 per acne consultation with each lasting less than 5 minutes. My first consultation the doctor didn’t even look at me, just prescribed Roaccutane and didn’t take time to properly discuss my dose or the risks. For example, she didn’t tell me I couldn’t drink alcohol for the 8 months (can cause permanent liver damage) or explain whether it was safe given my severe peanut allergy. When I picked up the tablets the box says ‘not suitable for peanut allergy sufferers’. I made multiple calls and sent emails asking if it was safe for me to take the tablets, but the clinic took forever to get back to me. This lack of communication was dangerous and they didn’t apologise. They also made mistakes with my forms and said they had misplaced them, so I had to fill everything out again. When booking appointments via phone I spoke to different receptionists who didn’t communicate with each other and did not write down my appointments or get back to me.I sent a complaint to the manager who spoke to me and said they had to fire a receptionist as other patients had the same issue. She didn’t offer a solution. She then said my doctor was upset with ME for my complaint and that they would have to change my consultant. This was when I was already at the clinic and had been waiting for an hour… they sent me home without my appointment because the doctor was ‘so upset’ that I had complained the appointment was only 2 minutes long. So unprofessional. The following months I had another consultant who couldn’t understand me, I had to have another member of staff explain to him what I was saying and I had to read out the ingredients of medications to him because he didn’t know what was in it. And every time I tried to make my follow up mandatory appointments, the communication was still awful, with no one answering the phone. The consultant was also late to an appointment and they kept trying to change my time- not what you expect when you have to pay that high a fee and are told you will be charged if you’re late/ cancel yourself.Overall, I spent over £1000 and I’m really not sure what for- I’m a student who had saved up a lot for this and it’s clear the clinic doesn’t care about patient’s welfare at all… just the money. Don’t go here.
Awful clinic, wish I had read the other reviews! I had the same experience as someone else on here- £175-195 per acne consultation with each lasting less than 5 minutes. My first consultation the doctor didn’t even look at me, just prescribed Roaccutane and didn’t take time to properly discuss my dose or the risks. For example, she didn’t tell me I couldn’t drink alcohol for the 8 months (can cause permanent liver damage) or explain whether it was safe given my severe peanut allergy. When I picked up the tablets the box says ‘not suitable for peanut allergy sufferers’. I made multiple calls and sent emails asking if it was safe for me to take the tablets, but the clinic took forever to get back to me. This lack of communication was dangerous and they didn’t apologise. They also made mistakes with my forms and said they had misplaced them, so I had to fill everything out again. When booking appointments via phone I spoke to different receptionists who didn’t communicate with each other and did not write down my appointments or get back to me.I sent a complaint to the manager who spoke to me and said they had to fire a receptionist as other patients had the same issue. She didn’t offer a solution. She then said my doctor was upset with ME for my complaint and that they would have to change my consultant. This was when I was already at the clinic and had been waiting for an hour… they sent me home without my appointment because the doctor was ‘so upset’ that I had complained the appointment was only 2 minutes long. So unprofessional. The following months I had another consultant who couldn’t understand me, I had to have another member of staff explain to him what I was saying and I had to read out the ingredients of medications to him because he didn’t know what was in it. And every time I tried to make my follow up mandatory appointments, the communication was still awful, with no one answering the phone. The consultant was also late to an appointment and they kept trying to change my time- not what you expect when you have to pay that high a fee and are told you will be charged if you’re late/ cancel yourself.Overall, I spent over £1000 and I’m really not sure what for- I’m a student who had saved up a lot for this and it’s clear the clinic doesn’t care about patient’s welfare at all… just the money. Don’t go here.
terrible service, rude Doctor and staff , spend 90 seconds and asked for 250 pounds for a verruca consultation , I am a doctor too, my daughter was shocked about the service .. she is only 16 ..she was not allowed to speak , when was asked what she wants .. she was told everything is painful .. we were passed to someone to give us prices for excision of the verruca .. it is all about the money , please stay away. I am a GP and feel I was robbed !! Not sure how CQC allows this clinic to operate ??
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