Review Time
I found London Diamonds online and had been following them on Instagram for a long time, when we decided to get in contact to get their help in designing a ring stack for me. The whole process was exceptional from the design to then getting to see my main diamond by video before agreeing to proceed it was such an experience. James also helped me pick 2 other rings that would go alongside my upgraded Engagement ring and they looked out of this word!
5 Months later i had to contact James as i had accidentally damaged my rings.. i was devastated but he was so reassuring and guided me the whole way, when i received them back it was like getting 3 brand new rings back the Free lifetime service is exceptional.
I would not go anywhere else, now to see what i can get them to make me next :)
These rings are absolutely stunning! I own an engagement band, a wedding band, and an eternity ring from the seller, all purchased over the last six years. The customer service is truly exceptional—when they promise a lifetime guarantee, they truly deliver. I've had my rings resized and repaired due to my own clumsiness, and it hasn't cost me anything. Everyone I've interacted with at the seller has been consistently polite and professional. I've already recommended them to friends who have become customers, and I wouldn't hesitate to do so again in the future.
The rings are absolutely stunning—I own an engagement band, a wedding band, and an eternity ring purchased over the past six years. The customer service is truly remarkable; when they promise a lifetime guarantee, they truly deliver. I've had my rings resized and repaired due to my own mishaps, and it hasn’t cost me anything. Everyone I've interacted with has been courteous and professional. I've already recommended this service to friends who have become customers, and I would gladly do so again.
The service I received was exceptional. The team was very responsive. When my eternity ring lost a diamond, the issue was resolved swiftly and without any hassle. Communication regarding the return of my ring was excellent. I would highly recommend them!
I purchased a ring and earrings from this service. Their products are beautiful, but the standout feature is their outstanding customer service. I ordered just before Christmas, and they not only delivered my earrings on time but also upgraded them!
As a loyal customer for several years, I reached out for advice on a diamond necklace that needed some work. The representative was helpful and agreed to assist with my request. The drop-off was efficient, and I received the necklace back within a couple of weeks. I couldn't be happier, and the generosity shown was greatly appreciated. This service is honest, reliable, and trustworthy, which is refreshing!
After losing a diamond in my ring, I was devastated. I contacted the service immediately and shipped it back the same day. Ten days later, my ring returned looking brand new. The service was outstanding, and I’m so grateful my partner chose this company.
I wanted a special ring for my 60th birthday. From my first contact, the representative was incredibly helpful and arranged a custom matching ring, which was sent to me before production along with a CAD drawing. Communication was constant, and the rings are simply stunning. I would wholeheartedly recommend this service for anyone looking to order a special piece. Thank you for creating such a meaningful gift!
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