Review Time
Zero star again Fault item ongoing since December 2023.Have logged numerous complaints and reviews, was requested to send item back to get refund even though item was faulty, now 3.5 months later after item successfully lands in their return hub, they ( are still locating parcel) in other words have lost it and still will not issue refund!HONESTLY IF ORDERING BEAUTYWORKS PRODUCTS , order from Beautyworks directly ; much better service and actually customer service , so I guess I’m down €255+ with nothing to show for it all because of how the company have handled this , I’m disgusted and ashamed of Look Fantastic, agents will reply below and say their eager to help but yet the replies (online only every couple days) mention to give another 3/5 working days for investigation even though it’s been 3.5 months .200% avoid , requested complaints and callbacks from management , all completely ignored , shocking standards
The shop which my parcel was dropped to said it didn't have my parcel despite me receiving emails stating thar my parcel was there. I returned to the shop twice and I had to ring courier company several times . Each time I was informed that my parcel was in spar orlagh Grove knocklyon but the shop would not give it to me
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As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
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