Review Time
Good service! When I did have a minor issue the response was really quick. I have waited for days or weeks to get a response from other sites but Balungile & Fezile from Customer Service got back to me within the hour and sorted my issue. Have never had an issue with my orders and they always arrive quickly.
I’ve generally had a good experience with look fantastic, I was disappointed to see the products I bought 2 days ago halved in price I contacted customer service to see what my options were was to told to resend and reorder it’s a shame that sense couldn’t prevail, it’s such a waste of resources, I have since reordered and I’m sending my original order back, cost me €40 to do so but I’m saving €60 overall, I had hoped that customer services could of honoured the new price given that I’d just ordered them. It’s wasteful now two orders being posted packed etc but the price difference was €100.
I have shopped with this company for years, spent a lot of money with them. They have very competitiive prices on most products and great delivery service, I was very happy with them UNTILL SOMETHING WENT WRONG. I received a faulty item and contacted them immediately, they ever so kindly sent me a prepaid label with tracking to make the return.I duly sent my parcel back receiving confirmation of the return from the company they use and then received confirmation of delivery to their depot. A month later and constant messaging to lookfantastic they are telling me the return was never received so tuff I cannot get a refund. Contact your bank for a chargeback, if you paid by paypal contact them and I believe from other people who had the same issues, have had it resolved. Shocking treatment of customers.
Very good honest company to deal with, always have a great selection of beauty products online , quick delivery but even better than that is the customer service team. The lady dealing with my query was Tracey, so helpful , mannerly, efficient and prompt with replies. Always buy from Lookfantastic for great deals
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As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
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