Review Time
When my package was dispatched but I didn't receive it, I contacted look fantastic customer service,and Zamokuhle who dealt with my issues was very prompt,efficiently dealing with my order, with no fuss .Very happy with the result and the response.Would very happily recommend Look fantastic to friends, and will order more products again.
This is the first bad review I have ever written bit felt obliged to warn potential customers that the 3 month Beauty Box gift voucher is not as advertised. I purchased this for my friend. The product information said instructions would be received by email and that it was easy. No instructions were received. After many many messages via their website contact, I found out how to claim it. I decided to do it myself as I did not trust the process enough to pass on to a gift recipient. Transpired that there was an additional, albeit small, charge for the recipient. The company could not explain why this is charged and why it's not mentioned in the product information or anywhere on their site. This is not ideal for a gift. I moved to contact on their Instagram account and received patronising responses, signed with hearts which only added fuel to the fire. I received a refund, as requested in the end but what I actually wanted which is what was advertised never happened. I will never deal with this company again. Their information is incorrect and misleading.
This website is a scam, and those responsible should be arrested for stealing money from customers! I haven't received my order and even after 2 months the customer service keeps claiming they're checking with the courier but and don’t proceed with the refund. They only offer message communication, and they just keep copy-pasting the same answer repeatedly. This is by far the worst customer service experience I've ever had in my entire life.
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As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
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