Review Time
I pay £20 per month and EVERYDAY it crashes or doesn’t save my videos. I wish I knew of another app that just worked without all the hassle. There isn’t even anyone to discuss the issues with. I hate complaining but I’m honestly so fed up with it.
Dog water app. Here's a fun scenario. "Guys, hold on, give me 5 minutes so I can record. I'm just waiting for the record option to show up. Oh man, the website crashed. Now I need to wait another 5 minutes. I guess I should have bought a $1500 computer instead of the $1000 one, and the 2gb internet instead of 1gb. Or maybe it's something else. What could it be???"
The prices are excessively high, and they expect you to pay for services you don’t need. I was charged nearly 400 dollars for four seats, and when I removed them the same day and requested a refund, their suggestion was to reactivate the seats to maximize my subscription. Their approach is tone-deaf and greedy, lacking in understanding. Additionally, the software is quite poor; it takes a long time for the recorder to load, and I often received anonymous views on my videos if I forgot to disable link sharing. If I could, I would rate them zero stars.
They are excessively priced and expect payment for unwanted services. I was billed nearly 400 for four seats, removed them the same day, and requested a refund. Their response was to reactivate the seats to maximize my subscription. They seem out of touch, greedy, and not very smart. The software is also frustratingly slow to load, and I would get anonymous views on my videos if I forgot to disable link sharing. I would rate them zero stars if possible.
I used the service two years ago and have been continuously charged for a subscription. I've faced significant difficulty trying to cancel it, and there's no way to contact a representative via phone or email to resolve the issue, or even to log in and cancel!
I’m disappointed to see a complete lack of flexibility regarding renewals—even after being a long-term customer and no longer needing the service. The support team was polite, but their refund policy feels disconnected from actual customer needs. This is not the experience I anticipated from such a well-known company.
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