lovehoney.com

3.8
3.8 Based on 1.2K reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.8

/
5

1.2K Reviews

5 Star
62%
4 Star
6%
3 Star
5%
2 Star
5%
1 Star
22%

All Reviews

Filter Reviews

Review Time

Christian Bolton
It arrived quickly, and contained what it was supposed to contain. I have not used any of it yet, so

It arrived quickly, and contained what it was supposed to contain. I have not used any of it yet, so I don't know about the condition.

5
Date of experience: Feb 26, 2026
Josh inmn
Had to purchse the "high-end" product twice. They sent it to the wrong address the first time and wo

Had to purchse the "high-end" product twice. They sent it to the wrong address the first time and would not help me out what so ever. Really cold, inhuman customer support when I really needed was a little empathy. Rude, lacks understanding of real world situations and causes uncomfortable experiences. How embarrassing they made me feel. Force to order the product the 2nd time, it is very very clear it is the most expensive over priced, under performing, disappointment that I've ever experienced, and trust me when I say I have tried them all. All the "high-end" to the very cheap. This is not worth 1/3rd of the price and that's just the honest truth. You will very likely feel the same way given how bad it is. Either way if you do go with it I really hope your Lovehoney.com experience is better than mine. I would not recommended this store to anyone. There is no reason to shop here. Overpriced, end inhumane.

1
Date of experience: Feb 12, 2026
Anna
The Poorest Customer Service & Fake Reviews

Lovehoney has one of the poorest customer service teams I've dealt with for a long time. The staff don't read your email. They reply with repeat questions which could have been answered had they read the complaint. Instead you have to repeat yourself several times and go round in circles with copy paste responses. They fail to acknowledge their faults and failure that's if you get a response. Also product reviews are manipulated. I posted a review after buying the same product twice and both were faulty. The review was removed because it longevity or quality doesn't contribute to their review process. Only the pleasure performance. Well the product is no good if the thing doesn't work. I certainly wouldn't order a product if it broke very quickly. No refunds only vouchers which considering the product is faulty is extremely poor. LH I have already tried getting in touch but your service is useless! Also no denying your fake reviews...

1
Date of experience: Oct 29, 2025
Nikki
The Egg

It was quick and simple to use, but it doesn’t go in as far as I would like.

5
Date of experience: Oct 25, 2025
Barry Wy.
Discreet and fast

The products matched the website descriptions and were timely shipped in discreet packaging. The tracking system is also always up-to-date.

5
Date of experience: Oct 17, 2025
Anonymous
No help from Lovehoney, don’t go with them!

The app isn’t working with this whole product that I bought was advertised as Lon-distance friendly and when I wrote to Lovehoney no reply yet. Don’t buy from Lovehoney here after.

1
Date of experience: Oct 17, 2025
alex sitkovetsky
Solid business

Fast, professional reasonable pricing

5
Date of experience: Oct 17, 2025
Dan J Finkle
Slick and smooth

Cleans up easily. Very slick, great for toys too.

5
Date of experience: Oct 17, 2025
Quick shipping excellent product.

5
Date of experience: Oct 17, 2025
Rose
Best products and customer service

I have bought many excellent products from Love honey and greatly appreciate both the quality and variety of both toys for women and men and lingerie too! Most recently I had the best ever most exceptional customer service. I buy many things online and almost never write reviews. I have the highest praise for Love honey!

5
Date of experience: Oct 16, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More