lugg.com

4.8
4.8 Based on 218 reviews

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Average Rating

4.8

/
5

218 Reviews

5 Star
92%
4 Star
2%
3 Star
2%
2 Star
0%
1 Star
4%

All Reviews

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Review Time

Rick Hawley
We received a confirmation on Tuesday for a 10 AM Saturday pickup. At 9:45 i received a text stating

We received a confirmation on Tuesday for a 10 AM Saturday pickup. At 9:45 i received a text stating they were 20 minutes away. At 10:30 i texted them asking when they would arrive they replied 5 minutes. At 10:50 I asked they again when they would arrive they said 5 minutes. 11:27 I received a text stating they had to unfortunately had to cancel the agreement. We had to leave the following day. We had to rent a truck a move ourselves. DO NOT USE this company. Oh by the way there is one you can call. Everything is on line support that takes 10 - 15vminutes to reply.

1
Date of experience: Feb 14, 2026
Shannon Hanrahan
I decided to buy a piece of furniture and have it brought into the house while my boyfriend was away

I decided to buy a piece of furniture and have it brought into the house while my boyfriend was away at a Super Bowl party. So the decision was made last minute and I was trying to have it done before he got home as a surprise. The service was perfect. I reached out for movers and they were at my house in 45 minutes and the job was done perfectly and they were very very friendly. This is my second time using the service and have already recommended it to many people because it's so useful.

5
Date of experience: Feb 14, 2026
Karen Ribitzki
I have no problem with the movers. I got a quote for 96 or 98 dollars plus 2 / min. I didn’t know wh

I have no problem with the movers. I got a quote for 96 or 98 dollars plus 2 / min. I didn’t know what the 2 dollar included. I booked on line so I didn’t talk to anyone. I figured it would be a little over 100. I got my bill and it was 200. There were all these fees for booking etc that were never shown. I will not be a returning customer too expensive! They just moved a couch 15 minutes down the road. This happened 2/82026.

3
Date of experience: Feb 10, 2026
Candy Land
This company steals from its "contractors" that they treat like employees. They pay under minimum wa

This company steals from its "contractors" that they treat like employees. They pay under minimum wage. Which they get away with by saying we're "contractors". You make significantly less then minimum wage. This company is a joke. DO NOT USE THEM OR WORK FOR THEM. you will get scammed.

1
Date of experience: Feb 06, 2026
Annie Lew
I had a fantastic experience with Lugg! The team arrived right on time and was incredibly profession

I had a fantastic experience with Lugg! The team arrived right on time and was incredibly professional throughout the entire process. They handled my furniture with care and were friendly and easy to work with. I would highly recommend them to anyone looking for a stress-free move!"

5
Date of experience: Jan 31, 2026
Andrew Parker
Consistent Excellent Service Every Time

I've relied on this service several times, and it consistently impresses me. Their rates are reasonable, and the workers can be tracked through the app, making it simple to know their arrival time. Every person who has assisted me with moving has been friendly and efficient. I highly recommend them!

5
Date of experience: Jan 03, 2026
Earl Morgan
My recent experience was fantastic!

My recent experience was fantastic! It's an incredibly efficient method for managing tasks and achieving goals. I was truly impressed by the minimal hassle involved. Everything proceeded seamlessly from beginning to end. I valued how organized the whole process was. It transformed what could have been a tedious task into something very simple. I would certainly suggest this to anyone in search of an effortless solution. It genuinely saved me a significant amount of time and effort.

5
Date of experience: Dec 11, 2025
Never used Lugg before but they were great!

I’d never used Lugg before. The movers moved a very heavy buffet and I only booked 4 hours ahead. They picked up the item from a distance of 50 miles and took care when loading and unloading. They set it up and it was carefully brought into the house! Fantastic service.

5
Date of experience: Nov 03, 2025
customer
Easy

Easy, convenient, affordable.

5
Date of experience: Oct 29, 2025
customer
First time user.

This is the first time I used this service and I was impressed. Great team responded in a timely manner and our shipment was delivered just as quickly. The app was easy to use and the cost was reasonable.

5
Date of experience: Oct 29, 2025

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