Review Time
We've used Teledirect for a couple different businesses. They do good work. Like any business relationship, sometimes there are glitches to work out. The manager assigned to my accounts, Claudia Jasso, provides personalized service and accountability that is truly above and beyond, always helping me to address concerns or new workflows with rapid email communication / troubleshooting and quick turnaround in implementation. I feel grateful to have her on my side.
We've used Teledirect for a couple different businesses. They do good work. Like any business relationship, sometimes there are glitches to work out. The manager assigned to my accounts, Claudia Jasso, provides personalized service and accountability that is truly above and beyond, always helping me to address concerns or new workflows with rapid email communication / troubleshooting and quick turnaround in implementation. I feel grateful to have her on my side.
Teledirect has been an exceptional extension of our healthcare team. Their agents handle patient calls with professionalism, empathy, and accuracy — which is critical in our industry. From appointment scheduling to after-hours support, they ensure our patients always reach a live, knowledgeable representative. Their HIPAA-compliant processes also give us confidence that patient information is handled securely.
Complete Waste of Time and Money - Do Not RecommendAs a professional who has worked in the service business my entire life, I can say with confidence that the way Teledirect handled my account was completely unacceptable. This is a company that does not prioritize customer communication and seems perfectly willing to let you fail and then blame you for it.We signed up for their service with the explicit goal of testing it over a 30-day window. Despite confirming this numerous times, Teledirec's service used up all of our minutes—a total of $1700 USD—in just a single day. The minutes were distributed across a number of their callers, which was not the intended use case we had discussed.When I raised this serious issue with them, their response was to simply tell me I should have "read the terms and conditions." This is a profoundly disappointing way to deal with a client, especially after a clear miscommunication on their end. It shows a fundamental lack of respect for the customer and an unwillingness to take responsibility for providing a service that was not explained correctly.I rarely, if ever, write negative reviews, but this experience deserved one. I would strongly advise anyone considering Teledirec to look elsewhere.
We have been dealing with this company for years! Our portfolio is very complicated with numerous properties and different contacts and parameters for each. In spite of the complications, service has been really good. Representatives are adept at screening calls, following the correct protocol, and determining what is really an emergency. The only hiccup recently is that sometimes an open ticket gets seen by another rep literally while I'm on the phone with the first rep, requiring duplication of calls. This is particularly annoying in the middle of the night.
I have been with Teledirect for 10+ years. Their response time is impressive, and I appreciate the 24/7 availability. They are reliable and very professional. It is a big relief to know that my calls are being handled 24/7and that my clients are in good hands.
Thank you Teledirect for the outstanding service. Our practice has been using this call center to handle incoming phone calls for the past 2 years and could not be happier with them. The team does an outstanding job handling incoming calls, screening callers and taking messages, which permits our minimal staff to devote so much more time to taking care of our patients. The team is always very responsive and reliable. We can't recommend them highly enough.
Claudia Jasso is a pleasure to work with.I had the recent experience of working with Claudia Jasso on integrating a complex appointment setting system. She was incredibly responsive, informative, and willing to work with tough demands. A+.
I have had the pleasure of working with Teledirect now for a couple of years. They have provided our company with the peace of mind by knowing our clients are taken care of. They provide excellent service to our clients and have been able to handle all the different business needs we have. They have multiple tools to help your business succeed. They always respond promptly to communications, and work to solve any issues. I can't imagine working with anyone else.
Simple... too simple. This is not a fake review, my company is a customer not me personally. Often the operators fail to get all necessary information, i.e. address, email. Also when taking reservation they take guest info, but it doesn't include relationship to registered guest, which in my business is important. Once they begin taking waitlist reservations, I am lucky to get a phone number and don't register any intended guests. That means I have no idea how many people are on the waitlist and if I have one open spot, I call and they have 3 guests. I find that the user interface while simple to use, doesn't capture or show necessary info and also that there is no way to track confirmations and/or changes without having to open the reservation and typing it in. I have used other services that allowed me to do all that from the main screen.
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Welcome to our call center profile! We are a customer-focused call center that is dedicated to providing exceptional service to our clients. Our team is comprised of highly skilled professionals who are passionate about delivering top-notch customer support.
At our call center, we understand that each customer interaction is an opportunity to build long-lasting relationships with our clients. That is why we take great care to ensure that every customer receives personalized attention and support.
We specialize in providing inbound and outbound call center services to businesses across a wide range of industries. Our services include customer support, reservations, lead qualification, order processing, appointment scheduling, and more. We also offer customized solutions tailored to meet the unique needs of each of our clients.
Our call center is equipped with state-of-the-art technology and tools to ensure that we are able to deliver the highest level of service to our clients. We use advanced call routing and reporting software to streamline our operations and provide real-time data to our clients.
At our call center, we are committed to providing the best possible experience for our clients and their customers. We are dedicated to continuous improvement and are always looking for ways to enhance our services and exceed our clients' expectations.
Thank you for considering our call center for your business needs. We look forward to the opportunity to work with you and help you achieve your goals.See more
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