Review Time
I have always found Luscombes very friendly and efficient. As soon as a tenant leaves they find another one very quickly. Also do all the necessary checks making my life as a landlord so much easier. I would recommend them to anyone needing a letting agent as far as I am concerned they are the best there is
Customer service is a joke, All is fine when you pay on time, but when you've got some problems on the property which Luscombe looking after, you will be ignored or will take them 4,68 moths? or never .... From Luscombe, to landlords, back and forth blaming each other. Terrible. There are many other agencies on the market where the agent looking after tenants much better then them. Very not happy customer
DO NOT USE!! Incredibly unprofessional when dealing with complaints. The responses I have received in regards to a nuisance tenant have been incredulous.The attitude from Anna and Demi has been disgusting, quite frankly they require retraining in customer service.
Rented a property via Luscombe and the inventory was never shared with us and on moving out the inventory was used to attempt to make huge claims along with landlord. Surprisingly the inventory images was partly taken leaving out images of junk from past repairs done and were left in a portion of the property attempting to charge us for the removal of the junk on exit. Things that were already on the supposed inventory were attempted to be claimed as damages from us. Tried to claim on us for a decrepit cupboard that was prior rusted that we did not inform them it was rusty! Luckily the deposit protection adjudicator was more than reasonable after seeing counter evidence. There were delays with instituting repairs, shoddy repairs made by their workmen they tried to claim we made them. Too many things to write.It is not one star due to a few of the staff who were very reasonable when dealt with but overall, i'd thread very carefully. Keep evidences of any communication, take your own pictures on entry and exit, ask for the inventory on entry, when poor repairs are made escalate and evidence it otherwise you might be blamed for the shoddy job. They will be better when they recognise their customers as key to their susteinance
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Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222See more
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