Name: luxandluxy.com
Telephone: 000000000
Rating: 3.8

Ashley B. Guest

2 months ago

Prompt Email Response

They were very quick to respond to my email request for an exchange.

Date of experience: Dec 25, 2025

Gertrude Hughes Guest

2 months ago

Avoid This Purchase

AVOID THIS PURCHASE! I bought a sweatshirt advertised as embroidered, but it turned out to be a cheap screen print. They claim to offer refunds, but returning it to France would cost more than the refund.

Date of experience: Dec 25, 2025

Rachael Pritchett Guest

2 months ago

True Customer Service.

When I was ordering my phone must have glitched. I need the same shirt in two different colors. I emailed customer service asking to exchange the extra pink shirt for the black I needed. They were so kind and helpful and sent me the black shirt with no extra charge to me. True customer service.

Date of experience: Dec 24, 2025

Tamara F. Guest

2 months ago

Great Customer Service

Customer service was fantastic. I ordered a sweatshirt for my granddaughter for Christmas. She lives far away, so I couldn't give it to her within 14 days. When I finally did, it wasn't what she expected, and I needed to return it. The customer service team assisted me in facilitating the return since it was a Christmas gift.

Date of experience: Dec 24, 2025

Phyllis Guest

2 months ago

I am giving a 5 star review in order to…

I am giving a 5 star review in order to receive a full refund. Please send me instructions on how to return to receive full refund. Thank you.

Date of experience: Dec 24, 2025

Kate Wilson Guest

2 months ago

I love the quality of my sweatshirt

I love the quality of my sweatshirt, and the design is so on trend! Thank you for awesome customer service as well!

Date of experience: Dec 22, 2025

Julia Fullick Guest

2 months ago

The item was exactly what I wanted at a…

The item was exactly what I wanted at a reasonable price. It arrived on time. Very happy.

Date of experience: Dec 19, 2025

Eyin Guest

2 months ago

Good

They sent me in a replacement after I got my order wrong

Date of experience: Dec 16, 2025

Lindsay Straw Galloway Guest

3 months ago

Customer service was very helpful!!

Date of experience: Dec 04, 2025

MA Guest

3 months ago

This company took my money

This company took my money, marked the order as shipped, and never delivered anything. The tracking number never updated and showed no proof the package was handed to a carrier.Their stated delivery window is 6–10 business days. Over a month passed with nothing. Customer support sent one generic excuse claiming an “unexpected issue that temporarily affected processing,” then went completely silent. No shipment proof. No updates. No resolution.This is not a delay — it’s non-delivery after payment. Avoid at all costs.