luxhairshop.com

2.1
2.1 Based on 20 reviews

Enjoy latest, best wigs online, straight or wave, long or short, both men and women, includes hair bundles, closures. No regret for the beauty...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.1

/
5

20 Reviews

5 Star
29%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
67%

All Reviews

Filter Reviews

Review Time

Elias
Absolutely Thrilled with My New Wig!

I just received my stunning wig and I couldn't be more satisfied! I wasn’t aware that the company was based in China until after I placed my order, which made me a bit nervous. However, I reached out to them with my concerns, and they provided reassurance. Their response time varies; sometimes they reply overnight and other times it takes a few days, but they were apologetic and didn’t charge me extra for my custom order (I needed a size 23”). I placed my order on December 18th and received it on the 29th with free shipping! The hair is absolutely beautiful, exceeding my expectations. Having only used clip-in extensions and halos before, this is a new experience for me. The wig appears longer than the 18” I ordered, which is a bonus. The pink color is perfect, and it’s incredibly soft and silky with no shedding. I will need to customize it with long layers and style it, as it's rare to take a human hair wig out of the package and wear it right away, but as a professional hairdresser, that's no issue for me. I honestly can’t comprehend the negative reviews; perhaps there’s confusion with another company in Australia with a similar name. Don’t hesitate to order from this company! I’m a seasoned professional and tend to be skeptical, but they had a 50% sale that I took advantage of, and honestly, you have nothing to lose and so much to gain. I will definitely be purchasing again from this service!

5
Date of experience: Dec 29, 2025
Carina
Completely Delighted! 🤗

I just received my gorgeous wig and I couldn't be more thrilled! 🤗 I wasn't aware that the company was based in another country until after my order, which made me a bit nervous. I reached out to them with my concerns and they were very reassuring. Their response time varied, sometimes taking a night or a few days, but they apologized and didn't charge extra for my custom order (I needed a size 23”). I placed my order on December 18th and received it on the 29th with FREE shipping! The hair is absolutely stunning, far exceeding my expectations. (Wigs are new for me as I've only used clip-in extensions and halos.) The wig appears longer than the 18” I ordered, which is a pleasant surprise. The perfect pink color is soft and silky with no shedding at all. Of course, I need to customize it (✂️ long layers) and style it, but as a professional hairdresser, that's no issue. I truly don't understand the negative feedback, except there seems to be a similar company causing confusion. Please don’t hesitate to order from this company! As a long-time professional, I'm usually skeptical, but I took advantage of their 50% sale and honestly, you have nothing to lose and so much to gain...👌🏻 I will definitely be ordering again from this service! 😊

5
Date of experience: Dec 28, 2025
SkinyZz_HD_
One Week and No Updates on My Wig

I ordered my wig a week ago and haven't heard anything back. It cost 400 USD, and I've tried emailing them with no response or ticket number. I'm calling my bank to dispute the charge, but they say I have to wait a month. This is not a good service.

1
Date of experience: Jul 18, 2025
Narcissa Cooper
Extremely Frustrated with this Service!

I am very frustrated with this service! They withdrew money from my account, yet I never received my package. Initially, they responded to my inquiries, but once I mentioned that I hadn't received anything, they stopped replying. It's disappointing for a company that claims to promote well-being and solidarity. I would rate them 0/10. 💩💩💩

1
Date of experience: May 12, 2025
Talitha
Wig Colors Are Not as Advertised

I ordered two wigs from the website, but when they arrived, the colors were completely different from what was advertised. I've attempted to contact customer service multiple times but received no response. I definitely do not recommend this service!

1
Date of experience: Mar 05, 2025
CP4
Disappointed with My Order

I ordered a hair serum and when it arrived, the top was loose and it spilled all over the box. They asked for a review, so I mentioned the issue, but they requested a picture, which I couldn't provide since I had thrown the package away. They did say they would send another, but they took the money for it, so I will let my payment service handle it. Not happy at all.

2
Date of experience: Jan 22, 2025
Bokorat48
Lack of Communication After Purchase

I'm only giving one star to get this posted. I ordered a wig and wanted to exchange it within the 14-day window. I reached out repeatedly via chat and email but received no response. The 14-day period expired, and I had no reply, so I was forced to keep the wig. The only communication I received was to inform me that my order was on its way. It seems they only promote positive reviews to enhance their image. I cannot recommend them and worry about how many others have faced similar issues.

1
Date of experience: Oct 14, 2024
Veronica
Shouldn't Even Get One Star

They shouldn’t even receive a star; they should be banned from conducting business. This feels like a scam, and they are taking advantage of people. They accept orders but you never receive anything. Do not trust this service.

1
Date of experience: Sep 30, 2024
Pearl
Wishing I Could Give Zero Stars

I wish I could rate them zero. Do not buy anything from this online shop; they are scammers. I tried emailing them several times but rarely received a reply. I even complained to my payment service, and they struggled to contact this shop.

1
Date of experience: Aug 27, 2024
Cheryl Coleman
Do Not Trust This Service

Do not trust this service for any purchases! They are taking customers' money for products and failing to deliver. I ordered items on 11/06/2024 and still haven't received them. I've sent numerous follow-ups and keep getting told they are on the way. DO NOT ORDER FROM THIS COMPANY.

1
Date of experience: Aug 23, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Enjoy latest, best wigs online, straight or wave, long or short, both men and women, includes hair bundles, closures. No regret for the beauty

  • language https://luxhairshop.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More