Review Time
Beware of LuxpowerTek and Solar Power Store Canada: dishonest, poor supportI received a Luxpower LXP6K SNA US 6000 hybrid inverter as a gift and went through major trouble getting it working. Solar Power Store Canada demanded a receipt or order number to help me—even though it was a gift. Without proof of purchase, they refused assistance.LuxpowerTek has been completely unresponsive to my emails sent on June 27 and July 9. Yet they quickly reply to Trustpilot complaints to paint themselves as a responsible company. But when it comes to real technical issues, they vanish.Here is the situation:-I need help manually entering battery parameters for my BigBattery Rhino 48V 14 kWh 276 Ah unit.-The inverter’s green LED is blinking slowly, which indicates a firmware upgrade is needed.-I downloaded the firmware from their website, but when I try to install it, the inverter says I already have the latest version—yet the blinking persists.Despite including the battery settings and both serial numbers (inverter and dongle), I have received no response.To put things in perspective, I also use Victron solar systems in my cabin and RV, and they work flawlessly. Whenever I need support, Victron’s customer service responds within six hours and resolves the issue immediately. If this had not been a gift, I would absolutely have chosen Victron.I will update this review next month to let you know whether they finally resolve my issue, but I do not have high hopes. I just want to give a heads‑up to anyone researching their solar options.UPDATE -1- 07-15-2025For your reference, my first email was sent to techsupport@luxpowertek and the second to usa@luxpowertek. Unfortunately, I never received a reply from either address.I also contacted Solar Power Store Canada multiple times. We exchanged many emails, but despite all the back and forth, they refused to help. Instead of simply verifying whether the inverter was purchased from their store—especially since their own store stickers were on the brand new box—they focused solely on denying support because I didn’t have the original receipt. That kind of attitude reflects very poorly on your distributor network.As of now, I have just sent an email to sales@luxpowertek with all the details and serial numbers as requested. I sincerely hope someone follows up this time and actually helps resolve the issue.UPDATE -2- 07-16-2025Issue Resolved – Upgraded to 4 StarsLuxpowerTek customer service contacted me the day after I posted my review and quickly helped resolve the issue. It turns out that battery parameters can only be entered by LuxpowerTek remotely or by a certified installer.That is a bit of a downside. I really wish the interface were more user friendly and allowed users to input or tweak battery settings directly without having to rely on support.That said, I appreciate the fast response and resolution. I have updated my review from 1 star to 4 stars to reflect the improved experience.
One of their neighborhood canvassers would not leave or property even after we pointed out the No Soliciting and No Trespassing signs. Wanted to argue with my husband. Kept calling my husband “bro” and grabbing his privates. Had to call the Sheriff’s office. Not the first time we’ve had these nuisances show up.
We've had an LXP 3-6K for about 4 months. Its mostly been ok, but have had some problems. It decided on its own to put the battery into standby between midnight-5am. The installers were not very interested so I contacted Luxpower direct. They did respond within a few days and remotely resolved it. However I had quite an arrogant email saying it was my own fault for making settings changes and told me to stop playing! The reality is that I looked at various settings to try and resolve the problem after it started. And even then it shouldn't be doing such things. Its firmware AAAB-1D1A. I asked the installers if it should be upgraded, but they were again very unhelpful. More recently I contacted Luxpower to suggest a design improvement to their solutions to add an additional CT clamp to monitor EV charger load to allow the house battery to not discharge into the EV, but all they responded back with is to look at my inverter. That wasn't the point.
I have a hybrid 3.6kw inverter. Access remote via the app and have 27kw batteries added with a EV charger. Absolutely love it. Does what it says and responds quickly to change in power solar Next time or my move would enable my knowledge to use a bigger inverter but not needed
I am extremely disappointed with the customer service provided by this company. Since upgrading my system’s batteries, I have encountered numerous issues. The installer has been unresponsive and unwilling to assist, and despite numerous attempts to reach Lux Technical, they refuse to answer calls or return messages.It’s incredibly frustrating that no one seems willing to address the ongoing problems I am facing. The system is less than 12 months old, and I expected much better support and resolution. Unfortunately, this lack of service has left me feeling completely neglected as a customer.
I’ve had 2 x SNA500 installed and working perfectly for the past 3 years. Very happy with my purchase and the after sales support in the WhatsApp group. After my experience I recommended to my brother who got the same setup as mine. One of his inverters failed after 6 months and it was repaired and replaced without any issues.
After having issues with my solar system and getting absolutely no where with the installer I contacted lux power Tek, I was mailed by Zak who has been absolutely brilliant he has spent a long time helping with sorting out my issues, brilliant customer service, can't praise him enough. Solar Fast could learn a lot from you.
Installed late 2022 and constantly monitored, the 2x3.2kWh batteries are probably OK. The real problem is the Luxpower Tek converter. Despite claims about its specification, it frequently takes an age to switch the load from either grid to battery or battery to grid. Despite the spec that claims switching is very rapid, I have measured this and it is frequently up to a minute or more!! This means that you will pull mains power instead of battery power and then export battery power to the grid when you switch off - on most occasions. It has shattered my original calculations about pay-back time making the project financially unworkable. Very disappointing. Customer 'service' best left undescribed :-( [I have retained all communications ..... as of September 2024]
I've been using the Luxpower 7kW inverter for a few weeks and it seems pretty good. It's affordable, lets you choose your own batteries, and has lots of features for managing your solar energy. Like Octopus energy integration. The downside is it's not a super common brand and might not be ideal for completely off-grid setups. Overall, it's a powerful and budget-friendly and works .
I have a lux powertek hybrid inverter installed last year, it has not been without it's issues. This past year we have had several erratic episodes where the inverter seemed to have a mind of it's own. Despite making no changes in settings ourselves, these seemed to change causing the inverter to do things we did not want it to do. At times I spent several hours in the loft resetting the system, reinstalling passwords and resetting the WiFi dongle only to discover eventually that it was as suspected all along, a problem at the manufacturers side with server and software issues. Now all of a sudden my batteries are charging from the grid despite AC charge being disabled in settings. This has only been doing this since the last software update. Previously SOC cut off set at 5%, batteries would only recharge next day if sufficient solar energy, now they are consistently drawing grid power every day to top back up to around 8%. Why has it just started doing this spontaneously?? Nothing has changed in my settings. I contacted Lux in the UK, along with their UK authorised suppliers Infinity Innovations who repeatedly told me they dont speak to end users/consumers and to direct any concerns through the installers who at times are none the wiser.These systems are not cheap, and once installed should give peace of mind re their operation, not repeated erratic behaviour causing a great deal of inconvenience for the end user/consumer. After care in the UK sucks and is almost non existent. This needs to change Lux/Infinity Innovations, otherwise people will look at rival manufacturers if they offer a more reliable product with better after sales care.Addendum: So today 17th December 2024, I finally received a response from Luxpowertek...over a year to respond as my original post was in December 2023. Whilst apologising sincerely, there has been no offer of support directly from Lux, only a suggestion that I email marketing, Will I have to wait another year for you to get back to me? This post speaks volumes about What Lux thinks of it's UK customers. My inverter is still behaving erratically, if this was a car behaving like this I would have handed it back.
Claim your business profile now and gain access to all features and respond to customer reviews.
In today's world, an increasing number of people recognize distributed energy storage systems as the ultimate solution for achieving energy independence. These cutting-edge systems empower users with energy freedom and help alleviate imbalanced energy transmission for power grids. Luxpower excels in intelligence, affordability, ease of installation, safety, and adaptability to diverse scenarios, making it one of the best choices available. See more
energyenclave.store
nwffuels.co.uk
kr.solar
www.solarelectricsupply.com
ampaura.tech
phaseenergy.uk
www.fortresspower.com
razesolar.com
nxt.solar
watsonfuelcards.co.uk