Review Time
Kudos to Luxpower team, especially Ayoub and Andy, for top-tier customer service. I had a unique situation. My SA-bought, Zim-based inverter malfunctioned. With no Zim repair centre, Ayoub was very patient and creative, arranging a Zim 3rd party to assess the hardware. Eventually, Luxpower sent me a new inverter, of which they had no obligation, as the original dealer/supplier was unhelpful. Thanks team and all technicians from SA, California, China who assisted
Called Luxpower just before closing time to speak to a someone about installing a new Hinaess max battery . I did install and all was good and so the next morning i received a call from Ayoub at Luxpower and i gave him the info and he said we need to do Software update on inverter and new Battery . So thank you Luxpower an Ayoub for the great Service !!!
Kudos to Luxpower team, especially Ayoub and Andy, for top-tier customer service. I had a unique situation. My SA-bought, Zim-based inverter malfunctioned. With no Zim repair centre, Ayoub was very patient and creative, arranging a Zim 3rd party to assess the hardware. Eventually, Luxpower sent me a new inverter, of which they had no obligation, as the original dealer/supplier was unhelpful. Thanks team and all technicians from SA, California, China who assisted
Contacted Lux regarding dongle not working/connecting to wifi- initially they told me they would send another dongle. I then got a call from a guy promising to fix the issue- the fix worked for a couple of weeks and he promised that if I needed more help to contact him- he was not so friendly from this point! I was told when I first called that the dongle had a 5 yr warranty - now they are telling me it only has a 2 yr warranty and that i will have to pay for a new dongle when they get them in stock. I am not confident with anything they are telling me. AVOID, AVOID, AVOID we are stuck with they system, unless we want to pay £££ more to move to a different inverter- Utterly disgusted with this service/product
As a DIY installation the inverter was easy to install and commission. The dongle was a bit iffy to install and connect, took a few tries to get it right. The WhatsApp support groups are efficient and the support team very helpful and professional. Updates over WiFi run great. Mobile app and web login offer convenience and flexibility to change settings, and the data is useful to monitor system efficiency.
I am an installer and have been installing Luxpower since 2018.Growing with Luxpower over the last 7 years has been the best experience. With Luxpower, you get family. In South Africa, the support community is one of the best i have experienced.I just wish they would launch bigger 3 phase inverters!
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In today's world, an increasing number of people recognize distributed energy storage systems as the ultimate solution for achieving energy independence. These cutting-edge systems empower users with energy freedom and help alleviate imbalanced energy transmission for power grids. Luxpower excels in intelligence, affordability, ease of installation, safety, and adaptability to diverse scenarios, making it one of the best choices available. See more
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