Review Time
I ordered the Lund Stainless LED Bull Bar on 12/04/25 as a Christmas Gift. The receive by date was 12/19/25. I checked the status the week of 12/19 only to see pending fulfillment. I reached out to Realtruck, received an email stating it would take 4 to 10 weeks to ship.
I reached out to Realtruck on 01/06/26 by email asking if this item was going to ship, 01/09/26 Realtruck responds by email informing me of an estimated ship date of 02/18/26. I call customer service on 02/18/26 asking why this item has not shipped. I never got a clear answer but received an email this morning updating estimated ship date to be 04/18/26. I called customer service, cancelled the order and expressed my concerns to Victoria regarding the complaints I have read regarding Realtruck not refunding or delaying your refund. She stated she would request my refund to be expedited. I don't really have high hopes for this to happen. I will be back to complain when problems arise from this refund experience. As for the future, if Reatruck is the only company that has it, I don't need it that bad.
Do NOT purchase a topper from RealTruck.com. My truck has an LS2 topper that they produced in 2014 and discontinued in 2019. They stopped making replacement parts and told me the only way to fix it was to buy a whole new topper. The cost is over $3,000. If you don’t want to purchase a new topper every 5 years, consider a more reputable company.
Do NOT purchase a topper from RealTruck.com. My truck has an LS2 topper that they produced in 2014 and discontinued in 2019. They stopped making replacement parts and told me the only way to fix it was to buy a whole new topper. The cost is over $3,000. If you don’t want to purchase a new topper every 5 years, consider a more reputable company.
Upon purchase, immediate withdrawl of my funds. It's been 9 days with no update to product. I asked for a refund as every attempt to speak with someone fell short. The answer is always "I will submit a ticket for some other dept to research, which will take 1-2 or 2-3 business days". I asked for a refund since I could not get any answers about product availability, shipment, or estimated arrival dates, " we will review this and get back to you..." I still have no information and no refund. This company is either an empty shell or extremely incompetent.
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