Review Time
M1 bespoke SIM only plan allows you to change monthly plan through the my M1+ app. Simple and easy. And processed within minutes. Even the prorated charges are updated to you immediately for next plan. Hassle free and stress free. Better affordable plans every month to your needs.
I received assistance from a representative at a local branch. She demonstrated remarkable professionalism and provided outstanding service. As a returning customer, I truly appreciate her dedication. I can confidently say that she is among the best staff the company has. Having visited other providers, her service stands out as exceptional.
I attempted to transfer my mobile number from this provider to another, but they delayed the approval, causing my request to fail. I've seen many others express similar frustrations. If the service was satisfactory, customers wouldn’t want to leave. There are regulations requiring providers to process porting requests, yet when I reached out for help, the representative claimed they had no record of my request. It's incredibly disappointing. I’ve decided to part ways for good!
I was assisted by a representative at the branch who was incredibly professional and provided outstanding service. As a returning customer, I truly appreciate her efforts. She stands out as the best staff member I've encountered in this company. I've visited other providers, but none compare to her.
Kudos to the representative I met at another branch who helped me with my broadband inquiries. Unlike my previous experiences, she took the time to address all my concerns and provided exceptional service. She deserves recognition for her dedication and customer care.
Today was a pleasant experience at the branch while renewing my plan. I was fortunate to be attended by a representative who was not only professional but also genuinely warm. She carefully listened to my needs and suggested the most appropriate plan without any pressure. Every question I had was answered patiently, making the entire process smooth and enjoyable. I'm grateful to have met such a dedicated consultant!
I just recontracted my broadband and faced numerous issues. The technician merely swapped a wire and changed the modem, leaving me to deal with the router. I was misinformed, and now I’m stuck without internet access. The lack of support during weekends has been frustrating. I regret my decision and am considering switching providers after this experience.
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As of 22 February 2017, major shareholders include Axiata Investments, Keppel Telecoms and SPH Multimedia.
