Review Time
Untrustworthy. They pretend they are a London company which they are not. just a load of e mails giving various guff. tracking not worth he paper it is written on. now saying courier has system problems. goods never received. will have to try for refund via bank
Company positions itself falsely as a London based retailer, it isn’t, it’s in Asia. Took 2.5 weeks for delivery with multiple updates to say on its way. Product was cheap and nasty material unlike advertisement. Returns very difficult with requests for photos, packaging, hand written notes and more. AVOID
Ordered Christmas jumper arrived 29th December. Advertised as jumper but it’s polyester neck opening far too small for an adult . I asked for refund explaining in full it was not as advertised and sizing for child head with adult body. All website info says English based but it comes from China and they expect you to send it back at your cost and I know you do not get a refund. Total scam do not deal with this company
This is more than a SCAM - it is outrageous behavoir. I ordered what I thought from the picture to be a knitted wool jumper with a dog on the front, for my daughter. What I received was an inferior shinny sweatshirt. After complaining it transpired that it was almost impossible to return this item and the cost was down to you. Even though it came from London, you were expected to send it back to China! No guarantees though that it would get there. They offered cashback, 15%, then 30%, then 50%. However, I contacted my credit card company who are investigating this now and who have reimbursed me in full.
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