Review Time
Caution! This is not a dependable company! I placed an order that was delivered two weeks later. I refused it as I no longer needed it. It has been 25 days since the items were returned, and I have yet to receive a refund. They are unreachable by phone or email. I will be filing a complaint with the consumer protection authority.
No stars at all. I asked the staff over a month ago if I could book an appointment for a specific date, and they said no due to expected high demand. I showed up that day, and it was not busy at all—just staff chatting and messing around. Very poor customer service!
I absolutely love MAC products and won't use anything else. Sadly I had an unpleasent experience while buying on their website during the black Friday sale. After I paid for my order, I received an email the next day stating that one of the products ordered was not included in the package that has been dispatched. I have been ordering the items as a present, so it was rather annoying. I did get the difference of the refunded, but I still wanted the item. This morning I justed their live chat which took me an hour. The assistant told me that by the time the order got through to the warehouse, the item was out of stock. When I asked if I could order something else instead and still get free postage, I was told that this wasn't possible. I am very disappointed with the service I received. It seems that I will have to purchase my items in store instead.
NEVER AGAIN.Only order online if you have lots of time and low blood pressure.MAC used Evri.You guessed it. Package was left outside an entrance to a block in London. Gone by the time we got home obviously. Customer service can despatch a new package in 7 days. Refund also takes 7 days. Come on, it’s 2025. I have had to repurchase from a department store which offers next day click and collect so that I can give my sister in law her gift on Wednesday. I will never shop at Mac again and will always go to the department store going forward.
Order isnt complete! When i call customer service, the products are out of stock even though i paid for it. They can’t offer their customers any solution but a refund. Bad service! Even the lady i spoke to agreed that MAC has a bad customer service. Will never order again!
It was a hell to order in the first place...then I ordered 3 things and I got only 2. The put the sticker in the deliverybox so that everyone could open it...I don't know if it got lost on the way or the 3rd product never reached the box. Sad. Estee Lauder Cosmetics, such a big brand and such a disaster everytime you order from their brands...I guess that was it for me. Never again Estee Lauder Cosmetics.
I got my make up done by adrianne in the glasgow store on buchannan street the service was unreal and he made me feel so comfortable my make up was amazing that good i want to book in every week so i can feel and look the way i did thank u so much love laura all the guys are amazing and give an amazing service x
TERRIBLE CUSTOMER SERVICE!!!I have ordered on the 11th of November, supposedly I was to receive an order confirmation email, which I still have not received. On the website, there seems to be an order for me, which is supposedly being processed and I would get a notification when it is shipped out - NOTHING so far.On the other hand, for several days I have been trying to contact MAC customer service; the only possibility seems chat, which is managed by a bot, and never connects to a person, so you spend hours waiting for no help at all.I tried calling, again another bot - after several questions back and forth having to press numbers for them to direct my call, the bot never appeared to understand what I needed so again useless.In my whole online shopping experience, I have never encountered such BAD customer service.I DO NOT RECOMMEND!
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