Review Time
I am about to be with Maclear 3 months, and I haven't had any problem. The information is clear and the platform is very intuitiv. Still waiting for new updates, such as, reinvestments. Paiments on time. And the channels of communication are fast enough for me. 💪💪Keep going.
Maclear is my favorite crowdlending platform. They are always improving the platform, the investments and the bonuses and they've never had a single late payment, . The telegram channel and group keep us together and with good communication. The platform has very user-friendly interface and the interest rates speak for themselves.
Absolutely amazing this platform. I've invested in several projects to get monthly passive income. Very competent team and quickly reachable through their telegram group. The community there is really awesome sharing thoughs and doubts .-)
Complete amateurs, they don't know legal matters, they don't answer inquiries, they don't solve problems. Customer support zero. Good reviews probably false. It makes no sense to invest in these beginners, when there are a whole series of serious and proven platforms on the Internet.
As I had some questions about their services, I sent an email to Maclear.Having no reply after a few days, I spoke to someone on the chat on the 24.03.2025As discussed, I sent the email again to the same general email address and to him personally in case my email was not received properly.He confirmed on the chat he received it and will reply to it / to me by the end of the day (24.03.2025).Several days have now passed and I still haven't received any reply.Additionally, their live chat has been disconnected from their site for several days now.Finally, I can now see through my email provider that the emails (whether to the general email address or to him, whether the initial one or the more recent ones) were not only received but also read.In consequence, a potential customer contacts this company to have some information but never receives any reply.An employee makes a commitment (to reply by the end of the day) and does not respect it.The live chat customer support is unavailable for days.I am very disappointed by the lack of commitment and lack professionalism I faced.--------------Update June 2025Following the incident described further up, I was contacted by the Head of Customer Support.He apologized for the lack of communication and then answered all the questions I had.Afterwards, I invested on Maclear and was satisfied with the returns.I was dissatisfied by some issues, for example information not communicated or not communicated clearly / properly enough leading to confusion.However, the Head of Customer support dealt with those issues with accountability, honesty and professionalism so far.The site is clear and easy to use.However, it still lacks features in comparison to some competitors (auto invest, mobile app...etc).Due to the above, the initial rating of 1* has been updated to 4*.
Update: It took 4 days, but I was finally able to change my password. The customer support was not the best experience.However, before this issue arose, I had very good experiences with several projects. Deposits and withdrawals were also smooth and quick. ThanksI found out that my password was compromised and wanted to change it. Unfortunately, this doesn't work with my password manager or manually. Additionally, I don't receive an email with password recovery instructions when I try to reset my password. And yes, I checked the spam folder.The support asked me to empty the cache and try another browser. I tried all of that, but it didn't help.I then contacted the support again, but have not received a responce since (yesterday).A compromised password on an investment account is obviously not that important.
I have been investing in Maclear for one year now, and so far I really like the platform. I find it intuitive, interest payments are made as predicted, and loans have been repaid punctually. Investing carries risks, but I will continue to trust Maclear because I appreciate its principles.
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