Review Time
The email servers are incredibly slow when sending information. I've been unable to set up an account due to confusing activation links. It would be better to have a single link for account activation. The two-factor authentication also takes too long. I attempted to reach out to the support team for assistance, but I need an account to move forward. The email server capacity really needs improvement. I wasted 20 minutes trying to get my account set up.
The email servers take an excessively long time to send messages. I've been struggling to set up an account. The activation email is confusing with its two links. Just provide a straightforward activation link! The two-factor authentication process also takes ages. I attempted to reach out to the support team for help, but I need the account to proceed. They really need to improve their email server capacity. I wasted 20 minutes trying to set up my account.
The software is undeniably robust for backups, offering excellent imaging capabilities that work reliably once set up properly. However, achieving that setup is a challenge. The interface is complicated and not user-friendly, making navigation feel cluttered. Routine tasks require wading through technical jargon and complex menus, indicating a product designed more for engineers than average users. This technical mindset also reflects in the company's approach to customer service. When I bought the software, I believed I was getting a perpetual license, but it appears I received a temporary one that will be altered with rebranding and a subscription model. The subscription fees are hard to justify, especially as existing customers face disproportionate rates without significant updates. It feels like loyal customers are being treated as mere revenue sources. My recent experience with their support team only solidified my decision to look for alternatives. When I asked how to transfer my license to a new PC, they deactivated it on my current machine, preventing me from completing a final backup. My complaint was ignored, and my ticket was closed without acknowledgment. Overall, while the software is technically impressive, the lack of customer focus and the convoluted licensing have led me to seek other options.
Offering this software only as a subscription feels disrespectful to customers. When I invest money, I prefer to own something tangible rather than paying for ongoing service without receiving real value. Consequently, I will continue using the previous version until a purchasable option becomes available.
If I could give them a zero rating, I certainly would. I downloaded it from their official site and after a brief ten minutes of use, I was hit with a 30-day expiration notice. I uninstalled it, and then my entire system crashed. This is unacceptable.
In October 2021, I purchased what I thought was a perpetual license. By December 2025, it will no longer be supported. So much for perpetual. They offer an annual subscription with a 50% discount for life, but the price will increase each year, eventually costing the full price. I’m switching to an alternative product.
The software is outstanding and does exactly what it promises. Unfortunately, the licensing and support are severely lacking. I regret purchasing a key that doesn’t work, and I'm unable to use the software or get help. The licensing issues are so frustrating that I've decided to return it for a refund.
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Since 2006, Macrium Software has been dedicated to delivering dependable, high-performance backup and recovery solutions. In a market dominated by cloud-focused providers, we take a different approach—prioritizing reliability and flexibility to meet the unique needs of businesses and individuals alike.
Our flagship product, Macrium Reflect, is trusted worldwide for its unwavering reliability. When disaster strikes, you can count on Reflect to restore your data quickly and accurately, whether from local storage, network drives, or the cloud. Unlike providers that push cloud-only solutions, we give you the freedom to choose the best backup strategy for your workflow.
Macrium SiteBackup is our business-focused solution designed to simplify and centralize backup management across multiple endpoints. Built for scalability, it provides IT teams with a powerful yet user-friendly platform to automate backups, monitor activity, and execute restores or migrations with ease. SiteBackup ensures business continuity by combining robust reliability with an intuitive interface, allowing organizations to protect critical data efficiently while reducing administrative complexity.
We also believe in empowering users. With Macrium, you own your backups—there are no hidden costs, no forced subscriptions, and no compromises. Our licensing is transparent, and our award-winning support team is always ready to help.
For nearly two decades, Macrium has built a reputation for software that simply works when you need it most. While others focus on flashy features, we focus on what matters: protecting your data with confidence and control.
At Macrium, we don’t just make backup software—we make peace of mind.See more
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