maisoncrivelli.com

4.3
4.3 Based on 45 reviews

L’art de l’inattendu Proposer l’inattendu à chaque étape de découverte du parfum… C’est avec cette conviction et sous l’impulsion d’un fondateur visionnaire que Maison Crivelli voit le jour. A travers chaque création de la collection, Thibaud Crivelli pa...

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Average Rating

4.3

/
5

45 Reviews

5 Star
82%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
16%

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Vilmar Junior
Amazing Fragrances and Excellent Customer Care

Maison Crivelli delivers not only exceptional fragrances but also impeccable customer care. After being buying their Olfactory Discovery Set, I finally chose a full-size bottle of Oud Marakujá, which is my perfume with the most compliments. Despite some hiccups with ordering and delivery, Leila from Customer Service guided me through every step with genuine care and attention. Her support turned a simple purchase into a memorable experience. I came for the perfume, but I’ll defined return for the way the Maison Crivelli team treats their customers. As a bonus, I received a sample of their new fragrance, Cuir Infrarouge, and WOW, it's just stunning! Very likely my next choice.

5
Date of experience: Oct 24, 2025
Venice Nakhla
excellent and helpful customer…

excellent and helpful customer services and the fragrances are like heaven ! they make me so happy . I would highly recommend Safran secret

5
Date of experience: Oct 20, 2025
Cheera
I bought a perfume from Maison Crivelli…

I bought a perfume from Maison Crivelli all the way from the UK. They paid for the UK customs charge, instantly. I sent the DPD link and they swiftly paid and dealt with it for me. So grateful for the fast response and the kindness shown

5
Date of experience: Oct 08, 2025
Dara Money
Amazing fragrance house with great…

Amazing fragrance house with great customer service.

5
Date of experience: Sep 30, 2025
Ammar Khan Niazi
Outstanding Niche perfume

I had an amazing experience with Maison Crivelli, and I have to give a special mention to Leila for her outstanding service. She was incredibly helpful and made the whole process feel personal and enjoyable. The perfumes themselves are of exceptional quality, especially the parfum extrait creations, which are truly long-lasting and beautifully crafted. From start to finish, the customer care and product quality have been top tier a true 5-star experience. My favourite fragrance is CuirInfraRouge.

5
Date of experience: Sep 07, 2025
Excellent Service

I ordered the discovery set and fell in love with Tubéreuse Astral. The projection is strong, and I plan to reward myself with a full bottle once I pass my driver’s license. The customer service has been excellent. Responsive, helpful, and a pleasure to deal with.

5
Date of experience: Sep 01, 2025
Mr S B
Stunning

Absolutely stunning fragrances all I expected and so much more fast excellent customer service Start of a long relationship most definitely

5
Date of experience: Aug 20, 2025
Honestly the best company ive ever…

Honestly the best company ive ever seen, with quick responses, and a genuine approach to queries. The customer service is immaculate. They truelly love what they do and thats what makes it more meaningful. Thank you to Maison Crivelli for their kind gestures for covering customs fee.

5
Date of experience: Aug 14, 2025
Oiza O.
Can’t contact customer care and when…

Can’t contact customer care and when messages are sent, no response.

1
Date of experience: Aug 05, 2025
Quentin Booi
Do not order directly

They have some great perfumes, but I strongly advise against ordering from Maison Crivelli directly. My package was never delivered, and customer service did nothing to help or compensate me. They kept stalling, ignored my evidence, and refused a refund. This is the last time I ever order from them. Completely unacceptable how they treat paying customers.

1
Date of experience: Aug 02, 2025

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Business Details

  • L’art de l’inattendu
    Proposer l’inattendu à chaque étape de découverte du parfum… C’est avec cette conviction et sous l’impulsion d’un fondateur visionnaire que Maison Crivelli voit le jour.

    A travers chaque création de la collection, Thibaud Crivelli partage le souvenir d’une découverte inattendue et ultra-sensorielle de matières premières de parfum.

    Sa collaboration avec des grands parfumeurs à l’approche artistique variée signe une collection qui émerveille par ses contrastes, son originalité et sa modernité.See more

  • email info@maisoncrivelli.com
  • language https://maisoncrivelli.com

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