Review Time
I returned my order in early February, the parcel was delivered to their address on February 9th with full tracking proof. It is now mid-March and I have not received my 256 euro refund. Every email gets a new excuse. First they said they never received the parcel, then they told me to contact the carrier myself. I have done everything correctly and provided all the evidence. This is simply not acceptable for a brand that calls itself luxury. Avoid if you value your money.
I returned my order in early February, the parcel was delivered to their address on February 9th with full tracking proof. It is now mid-March and I have not received my 256 euro refund. Every email gets a new excuse. First they said they never received the parcel, then they told me to contact the carrier myself. I have done everything correctly and provided all the evidence. This is simply not acceptable for a brand that calls itself luxury. Avoid if you value your money.
I originally purchased from Maison Crivelli French website the samples and I wanted to buy again a month later but I had to buy it from the American website which was more expensive. However, I would admit Maison Crivelli honor my purchase on the French website and sent me my discount code from buying the extrait samples and I got my oud cadenza which gets me so many compliments!
I placed my order on 5 December (over €100). The parcel was shipped but never left France and was returned to Maison Crivelli, which is clearly shown in the tracking information.After several days of being ignored via email and the online contact form, I finally received a response only after contacting the brand on Instagram. I was told the issue would be handled. A customer service agent, Leila, personally assured me that she would monitor my order, provide updates, and resolve the situation. I was even told an apology gift would be included.On Monday, 15 December, I was explicitly confirmed in writing that my order would be reshipped, that it was already with their logistics team, and that I would shortly receive confirmation and a new tracking number. Today is 18 December, and since that message there have been no updates, no tracking number, and no further replies to my emails.There has been more than enough time to resolve this issue since the order was returned to them, yet no action has been taken. As of today, I have no order and no refund, while my money remains with the company.For a brand that presents itself as luxury, this level of service is unacceptable and unprofessional. Making written confirmations and then failing to follow through shows a serious lack of accountability.I strongly advise others to be cautious when ordering online from Maison Crivelli. If something goes wrong, do not expect reliable support or honest communication.***no complaints about perfume, it’s really nice and very unique. All review is about shopping experience***
AVOID!!!!!Placed an order directly from the website given they offer free shipping over €100. Spent over €370 on the product when I got a email to confirm package has been shipped I tracked 2 days after to only be sent an email from DPD to say I need to pay custom tax. I forwarded that to customer services which clearly no response via any of their portals. I had no choice but to pay £75 in order to receive the package. Over €470 spent if I knew that customer services was that disgusting would have never ordered from there website. Best advice purchase from a UK retailer. As of today no response to my emails from customer service.
It’s not just a parfum. It’s a whole experience.I decided to try a new fragrance after using the same perfume 20 years and a friend recommended Maison Crivelli. I’m completely astonished with the smell itself. Now everyday I use it even when I’m at home. Everything from ordering to receiving went smoothly. Customer service (special thanks to Leila) was always very quick, kind and responsive. Thank you very much.
I am a return customer several times from the UK .I have found the customer service exceptional and the speed of replies to any email queries very satisfactory. I have dealt with Leila who always sent clear detailed emails when she offers to pay the custom charges . I always receive compliments for the perfumes. So far I have tried the OUD trio and also the Hibiscus - fantastic!Thank you - Bassey
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L’art de l’inattendu
Proposer l’inattendu à chaque étape de découverte du parfum… C’est avec cette conviction et sous l’impulsion d’un fondateur visionnaire que Maison Crivelli voit le jour.
A travers chaque création de la collection, Thibaud Crivelli partage le souvenir d’une découverte inattendue et ultra-sensorielle de matières premières de parfum.
Sa collaboration avec des grands parfumeurs à l’approche artistique variée signe une collection qui émerveille par ses contrastes, son originalité et sa modernité.See more
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