Review Time
I received the wrong item in reused packaging that had hair in it, indicating it may have been worn by someone else. The packaging, though damaged, was meant for the correct item, but what was inside did not match. There was no way to contact customer support, and returning it would cost almost as much as the item itself.
I placed an online order for two pairs of trousers to be picked up from a specific location. When I checked the mall directory, there was no store listed. After some investigation, I found out that the collection point was actually a different store. I loved the trousers, but I had a moment of panic thinking I had been misled by a non-existent shop!
I ordered a denim dress online, and while it was exactly what I wanted, it was too tight. I was disappointed as I've ordered many items before without sizing problems. I felt confident in my choice, but the sizing was unexpectedly small. I returned it and received my refund smoothly.
I waited four days for dispatch and I'm still waiting for delivery or a refund. I'm not happy with the service. The driver tried three times to deliver but got lost each time or used outdated navigation. Now they want me to pick it up from their warehouse, but I don't have a car. I wasn't given a local pickup option. I'm no longer willing to wait and have requested a recall and refund. It's disappointing because I really liked the item, but this experience has made me hesitant to shop again.
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