Review Time
I order 2 shelving units and received 2 metal boxes. Now I have to wait 48 hours for the seller to respond and then I have to wait until the seller receives the incorrect goods back then I eventually will get a refund.
A customer should not have to wait for a refund when the problem is the sellers
EDIT....the delivery date of the 24th is irrelevant seeing as you have sent the wrong items.......
I order 2 shelving units and received 2 metal boxes. Now I have to wait 48 hours for the seller to respond and then I have to wait until the seller receives the incorrect goods back then I eventually will get a refund. A customer should not have to wait for a refund when the problem is the sellersEDIT....the delivery date of the 24th is irrelevant seeing as you have sent the wrong items.......
This has been a deeply frustrating experience with Compare The Bathroom Ltd via ManoMano, marked by two failed deliveries and zero accountability.The first delivery arrived incomplete. The driver dropped the large WC unit pallet on the sidewalk and left without assistance. We had to manually carry it up to flat 8 on the second floor. Upon opening it, we discovered that the tap and parts were missing, even though they were clearly included in the product listing.After reporting this, a replacement was promised. However, this second delivery has also failed. We were home all day on the date they claimed it was delivered, and no one buzzed, called, or attempted to come to our flat. Later, they claimed it was delivered to "house number 1," which does not exist in our block of flats. We even spoke to the residents of flat 1, who confirmed nothing was delivered to them.When we pressed for proof, they sent a photo of a closed door with no parcel in sight, no recipient, and no delivery confirmation. The residents shown also confirmed they received nothing.This order is critical to our ongoing refurbishment. We had already removed the existing WC assuming this would arrive in full. We should not be left at a loss due to an incomplete and then failed delivery.To make matters worse, their customer service lines are not picked up, making follow-up extremely difficult. Despite all of this, there has been no clear resolution, no refund, no redelivery, and no accountability. We have asked them to resolve this by Monday at the latest, but frankly, this should never have reached this point.One of the worst customer service experiences I have had from a home improvement retailer. Absolutely unacceptable
Dear ManoMano friendsAgain communication somehow somewhere goes wrong - again...We are happy that the missing order M250783292663 finally has been delivered. But there again things seem to fail...In order to keep track of things... please attend to the following outstanding issues:- we never any order confirmation, nore did we ever receive an invoice for the € 1.049,50 paid...please be so kind to send this last one over directly to this mail address- due to the miscommunication and very late delivery of the order, we were promised a € 50 compensation voucher for a next order...we never received any mail or any voucher...- in the few mails you had sent, you refer to and ask to check our ManoMano account;but once in, even there no info and/or messages referring to the above order or outstanding issues to be solved...As you are not accepting any mails in order to contact your client service department (or any other at all), the only way appears to be putting out (again) a negative validation on your services... sorrySo please get in touch with us through a valid email and let's solve the problems asap!Thx JuanOn 19 Aug 2025, at 12:52, ManoMano hello@... wrote:12. or aor escri2 or enmEstimado(a) cliente,¡Ups! No hemos podido recibir tu mensaje porque la dirección de correo electrónico utilizada no es válida. Para asegurarte una asistencia rápida y eficaz, sigue los pass a continuación para contactar con nuestro servicio de atención al cliente de ManoMano:- Conéctate a tu cuenta en nuestro sitio web a través de este enlace si es un particular, o a través de este enlace, si es un profesional, o aplicación móvil.- Ve a "Mis pedidos"- Haz clic en "Más información" en el producto con el que necesitas ayuda- Haz clic en "Acceder al centro de ayuda" y luego selecciona la razón de tu problema.También puedes consultar nuestra sección de preguntas frecuentes, para obtener respuestas a la mayoría de las preguntas de nuestros clientes.Si eres un vendedor, por favor inicia sesión en tu Toolbox para hacer tu solicitud.¡Nos vemos pronto en ManoMano!El equipo de Atención al Cliente
Ordered products online and the service is very good for the most part the deliveries were on time and in good order however where it falls down sometimes is the service of certain large couriers which cannot deliver to country residences therefore no 5 stars
Product received one component broken website totally useless trying to report this, I would like just the one component replaced but website just keeps telling me oops there's a problem, not helpful , now money down the drain, tells you to photograph damage but then cannot process it on their website. Total waste of time.
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