Review Time
Shopping was great and I would have given 5 stars; however, the repeated emails regarding rating my purchase would be much more acceptable if you would wait until I actually receive what I ordered. It's a little difficult to let you know how wonderful the product is if it's still in transit (I hope). I've checked the tracking and have seen no updates since March 5th (a label was made) and today is March 10th. Not your problem, I understand since we're talking about USPS, but maybe add code to your automatic review system to wait to request reviews until after the product has been delivered. Just a thought ...
While I used to love Carrot-Top and used them often, recent changes in their invoicing system has created many problems that force me to invest a great deal of time in trying to resolve. They must have reduced the number of people in Customer Service also since it's impossible to get through now and I've been forced to wait 20mins or more and then am told to leave a message and no one calls you back. I'm on day 4 of trying to resolve a billing issue. Time that takes me away from my clients and their needs.
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My father, Dwight Morris, founded Carrot-Top over 40 years ago after watching people struggle to find the right flag for their specific situations. And today, we still uphold his vision to be the most knowledgeable & trustworthy source where you can be sure you’re choosing the best flag for your needs. Carrot-Top continues to offer the broadest selection of quality, American-made flags. Plus, our knowledgeable Flag Pros are standing by, always ready to help you choose your ideal flag. See more
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