Review Time
After reading other reviews, I want to warn everyone against purchasing these gift cards. I tried to use my $75 card today, but it was declined everywhere. Customer service told me it was shut down for security reasons, and I have to wait for a new card. This feels like a scam!
I attempted to use a $50 gift card, only to discover it had been used by someone else. I reported it immediately, but the investigation is taking far too long. I feel like I’m the victim here, and the process has been incredibly frustrating.
I purchased six e-mastercard giftcards at mastergiftcard.com to give as gifts. I didn't read the reviews until after I had purchased b/c I thought it was a legitimate MasterCard site! It is NOT. I tried one of the cards, just to ensure it worked before giving it out, and it was declined to add to my Apple Wallet. I called customer service, and they read a script and are of no help. They said to print out the info and bring it to use in a store b/c it is unable to be added to a wallet. So I tried that immediately, upon which three different retailers-- Nordstrom, Bloomingdales and Whole Foods all said they weren't able to to it. So then I called again, and they said to use it online to purchase something, so I tried Nordstrom online, Target online and their own website MastercardGiftcard.com-- to purchase a physical card! All declined for security reasons. I have spent countless hours on the phone with them, and they have transferred me to the department that handles issues, and each time I got disconnected after having been on hold and hearing music. This is a fraudulent company by all appearances, as I have spent hundreds of dollars on cards with them and have only wasted hours upon hours of time trying to get this issue resolved. Do not purchase from them. You have been forewarned.
I have a gift card that was provided to my children from their grandparents and it does not work. Ive tried activating it online, via phone, and i continue to get errors and I am entering them the right way. I attempted to contact customer service twice, they confirmed a $100 is on the card,but offered no resolution for fixing the error. They continued to say activate it via phone and ive been doing that for the past 2 days. Now they blocked my #. They need to be shut down for unprofessionalism and for not sending me the money some other way or even offering to mail me a new card. Their website continues to give me system errors as well and they offered no resolution.
If I could give zero Stars I would. I've tried using this gift card two separate occasions and there is more than enough money on there but keeps getting declined. I called the 1-800 number they told me the system is detecting an unsafe alert. My response was well you have all my information the coast is clear it's me trying to use it. The response was there's nothing we can do it's the system that is blocking this transaction. I am pissed! Never again am I getting a MasterCard gift card. The way these guys play it is thank you for your money now it's our rules tough s*** for you
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