Review Time
Appalling money transfer experience! They hold the funds for several days. Whenever I check, it always shows pending. When I attempt to reach out, no one answers the calls. I requested a refund, and they claimed they would prioritize my account! They also mentioned needing more documentation, but none has been sent to me so I can provide what they require! I had to call them countless times to finally speak to a representative! Total waste of time!
I transferred my funds on 11/12/2025 at 10:30am. As of 12/12/2025 at 10:40am, the funds have yet to be credited to the account in India. Additionally, I have been trying to contact customer service repeatedly and have spent several hours attempting to reach someone, but no one is answering the phone. I also sent an email and submitted a message through the company's website, but I have not received any response.
I came across an advertisement on social media and decided to give the service a chance. I initiated my transfer on December 3rd. The following day, they requested verification of my identity and the purpose of the transfer, which I provided. However, after two days, they asked for additional information that seemed unnecessary, such as all my identification documents, bank statements from the last six months, payslips, proof of my relationship with the recipient, and other irrelevant details. My transfer was under $500, and it is perplexing why they require such extensive information. I had doubts about their legitimacy before, but now I am completely convinced they are a scam.
I recently initiated a transfer to Pakistan and was asked for my passport and proof of address, which I provided. However, I later received an email requesting an extensive list of documents, including my passport from Pakistan, reasons for sending money, receipts to prove legitimacy, and most absurdly, my bank statements, transaction records, salary slips, and confirmation of my current bank balance. I feel this service is excessively probing into consumer information and could potentially lead to financial fraud. I refused to share the information and demanded an immediate refund. Be cautious; if something feels off, it probably is.
Extremely poor service with excessive documentation needed. My transaction remains pending despite having submitted all the required documents. I strongly advise against using this service. The support team is also unhelpful... I would not recommend it to anyone. It's been nearly 48 hours, and my transaction is still on hold.
Terrible service with too many documents needed. My transaction is still pending even after submitting all the required paperwork. I strongly advise against using this service. The support team has been unhelpful, and after nearly 48 hours, my transaction remains on hold.
Disappointing service. After completing a transaction, I called support when it didn’t arrive the next day. They claimed my ID wasn't verified, so I submitted the necessary documents. Hours later, I received an email asking for even more documents—additional IDs, beneficiary ID, payslips, and other unnecessary items. The customer service is lacking. I won’t be using this service again.
I set up my account on November 27 and initiated my first transaction on the 28th. Now, on the 30th, my account is still under review because I refused to provide unnecessary documents like bank statements and payslips for a simple $500 transaction. It's absurd! I requested a cancellation and refund, which will take 5 business days, with a fee deduction. I still need to provide proof of address and ID from the receiving country to get my money back. Other providers only ask for basic ID verification. I would not recommend this service based on my experience.
Very disappointed with the service. What should have been a straightforward money transfer turned into a hassle. My transfer was put on hold, and they requested unnecessary documents like proof of relationship and payslips just to send money to a family member. I've never had such issues with other services. We’ve already requested a refund and hope there won’t be further complications. The entire process has been stressful and unreasonable. I definitely do not recommend this service.
Terrible customer support and account management. They have held my transfer for the past 5 days, requesting documents and information that I already provided, yet there has been no response. They are withholding my funds for no valid reason, and it’s not even a large transfer. Avoid this service if you need urgent transfers.
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