Name: matiasmoellenbach.com
Telephone: 000000000
Rating: 1.9

Buyer Guest

Ordered a rug 6 months ago, no rug

Ordered a rug 6 months ago, paid in full 6 months ago. Continuous delays and excuses, they now claim it won't be ready until January. I came here and saw many customers have an identical experience. Clearly there is something wrong with this company. Business will not refund money. Matias Moellenbach is either totally incompetent or running a scam.

Date of experience: Dec 12, 2025

Yoyo Guest

3 months ago

Great carpet, some confusion

The carpet we ordered was supposed to be available, but there was a stock error. When we wrote because we didnt get any news, they reacted quickly and offered us different solutions. We chose then a different carpet that was available and we received that one quickly. The carpet is darker than on the website, but we are very happy with it and with the quality.

Date of experience: Nov 21, 2025

LM Guest

3 months ago

wrong product or wrong company?

Ordered a pre-order rug that would take 12 weeks. After 13 weeks I asked what was up with the order. They informed me that I'd have to wait another 8 weeks. After these 8 weeks there was still no eta after which I asked to cancel my order and get a refund. This refund took another 2 weeks to pay. I ordered in April and got refunded (after continuous false delivery promises) in November.

Date of experience: Nov 13, 2025

Giulia Bianchi Guest

4 months ago

Great quality for the price

Great quality for the price. A few uneven fibers here and there, but overall beautiful.

Date of experience: Nov 08, 2025

Lieselot C Guest

4 months ago

Extremely long wait

Extremely long wait, still no delivery after 8 months!I ordered one regular item and one “pre-order” item on 18 March. It’s now almost eight months later, and I still haven’t received either of them. I understand what a pre-order means, but this delay is unreasonable. What’s worse — even the regular item (not on pre-order) hasn’t arrived.I’ve already paid in full, and I’m starting to wonder if this company is legitimate. Very disappointing experience.

Date of experience: Nov 07, 2025

Peter Kiuko Guest

4 months ago

Beautiful natural texture

Beautiful natural texture, looks even better in person. Delivery took a few days longer than expected, but worth the wait.

Date of experience: Nov 04, 2025

Emiliano Axton Guest

4 months ago

Such a beautiful design

Such a beautiful design. Had an issue with the first one arriving broken, but they fixed it fast.

Date of experience: Nov 03, 2025

Jaxton Rene Guest

4 months ago

I just ordered the new OBA soap and I’m…

I just ordered the new OBA soap and I’m in love with the design! So beautiful colours. Can’t wait to see it in person!

Date of experience: Nov 01, 2025

Léa Dufour Guest

4 months ago

Beautiful colours and premium feel

Beautiful colours and premium feel. Only reason it’s not 5 stars is the late delivery.

Date of experience: Oct 18, 2025

Nadja Lillelund Guest

5 months ago

The delivery date has been repeatedly postponed. Rug ordered June 1st. Still not received

I ordered a rug on June 1st, when the delivery time was stated as 8–10 weeks and there is still no concrete delivery date.I was last promised delivery by the end of September, and even then it was to be on the safe side.