Review Time
Unfortunately, I still haven’t received a lamp that I’ve ordered ONE AND A HALF YEARS ago. If I wouldn’t still want to desperately receive that lamp at some point, I would’ve already cancelled several times and wouldn’t have trusted in their continuous consolation that the lamps are just about to arrive the next month. As kindly as the teams respond, this kind of customer treatment is not just negligent but borderline deliberately deceptive. If you’re not able to order let alone deliver products, you should simply not offer them and should be open with about options with your customers (nor put them on the website with a pre-order date that I’ve been told you again, won’t be able to hold).
Unfortunately, I have to agree with all the reviews. Even now, more than six months later, I still haven't received my rug. What's more, "customer service" only responds when asked (once the delivery deadline has already passed) with the same email that others have received ("human error" etc.).In detail: March 21, 2025: I ordered a rug with a 10-week delivery time. That would be around the end of May.June 10, 2025: Twelve weeks after placing my order, I mail them about the status of my rug. The response: "To be honest, we were hoping to send your rug out last week, but due to a human error, it did not arrive with the last shipment. […] We've arranged a new shipment from India to Denmark, and it's expected to arrive in about 6–8 weeks." - That would be end of July/beginning of August.July 30, 2025: I ask about the rug again. The response is essentially identical to the previous one: "We were honestly hoping to send your rug last week, but unfortunately, due to a human error, we still do not have your rug. [...]We're currently arranging a new shipment from India to Denmark, which is expected to arrive in 8 weeks." After I reply, not quite as friendly, I receive the following response: "That said, we are doing everything we can to complete your rug and get it to you in the coming 4 weeks." That would be the end of August.August 21, 2025: I ask again. Their response: "At the moment, the rug is expected to arrive by the end of September."September 8, 2025: Admittedly, it's not the end of September yet, but I decide to ask once more about the status of the delivery. Response: "Unfortunately, your rug hasn't arrived with the last shipment, and we will need to wait for the next batch. Pre-order wait times are typically 6–10 weeks.We see you have already been waiting for more than 10 weeks, but it will still take a few more weeks."At this point, I'm wondering if there's more to it than just incompetence. After all, a company that is unable to place orders correctly, take care of its customers, and write a decent email would have gone bankrupt probably long ago. I suspect some kind of calculation/tactic and am considering taking legal action.
Ordered a rug in June and have not received it. The company has never reached out to me regarding the delays without me initiating, and they always say it will be shipped “in a few weeks”. Disappointed and have requested a full refund. Buyer beware, to be sure.
Delays delays delaysI ordered a rug in April and I still haven't received it. Customer service keeps answering that "it's just a few more weeks" but they never give me any updates unless I write to them first. Really disappointed. I wonder if I have been scammed.
Ordered two rugs in the beginning of April. They kept being delayed and I was promised the rugs three times. Had to ask to get the money back. I finally got the money after almost 4 weeks (5 months after I ordered the rugs) Nothing but mails and excuses from April to September
Ordered a rug in June, end of December I was told it had finally arrived (lead time was suppose to be 8-10 weeks) and that they would ship it beginning of January 2025. After not hearing back from them got in touch again. The result was that the rug had not arrived after all (this is now February). I asked for a full refund at this point. Very disappointing shopping experience and absolutely strange how a big design brand like this has no control and overview over their orders. At no point they could tell me what the problem with the delivery was.
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