Review Time
The watch arrived exactly as described and offers incredible value for the price. It feels like a timepiece worth around £350, yet it was under £100. The quality is impressive, and I am very satisfied with my purchase. I would definitely recommend this seller. The delivery took a few days longer than I anticipated (I didn't see a delivery date provided), but I'm accustomed to the quick shipping from other platforms. Overall, it's a great watch, and I would gladly shop here again.
I ordered a watch for New Year's Eve with next day delivery, but I waited the entire day without receiving it. There was no tracking information available, and customer service was closed between Christmas and New Year. When I emailed them, I only received a response stating they were closed until January 5th. The watch finally arrived two weeks late. I expressed my concerns about the lack of notification regarding delays during this busy period and found it strange that a retail company would close when they have a sale. I have not received any compensation for this experience.
The customer service is very disappointing. I have reached out several times regarding an issue with one of their products and have received no response. Trying to call leads to voicemail, and no one returns the call. It’s truly frustrating trying to connect with anyone. I regret buying a product from them, as I feel very let down.
The customer support is very disappointing. I have sent multiple emails regarding a problem with one of their products and have received no replies. Calling them only leads to voicemail, and no one gets back to me. It's incredibly stressful trying to reach someone. I really wish I hadn’t made a purchase, as I feel quite let down.
The watch arrived in excellent packaging. It had protective stickers on the glass and stainless steel. Everything was branded, and it included an extra strap that matched the watch face, along with a strap removal tool and a cleaning cloth. The watch feels sturdy, though a bit heavy, making it better suited for a thicker wrist. Overall, I was pleasantly surprised by the quality, especially considering the discounts. You really can't complain about getting a stainless steel automatic watch with accessories for under £90! A wonderful addition to my collection.
I placed an order and made the payment, but I never received a confirmation or any updates. I checked my inbox and spam folder several times, but there was nothing. I reached out to customer support via email regarding my order, but received no response. After waiting, I had to send a follow-up email, which was very frustrating, especially since payment had already been processed. The lack of communication and slow response has caused unnecessary stress. A simple confirmation or update would have made a big difference. I hope the company improves its customer care and communication, as this experience has been quite disappointing.
I just received my Luminex (orange strap) within 24 hours of ordering through the courier! It’s an amazing watch, and I absolutely love it. The quality and style are great, and it came in a beautiful box, well packaged. I took it to a local shop to change the strap from metal to orange rubber, and they commented on how nice it is. I could have changed the strap myself, but I didn't want to risk it. I'm a very happy customer with my Christmas gift to myself! I hope it keeps great time and lasts long. Many thanks for a wonderful buying experience, which is rare these days.
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Maughan Jones is an affordable luxury watch brand for your everyday essential style. Designed in London, worn worldwide. At Maughan Jones, we’re passionate about crafting high-quality watches that don’t come with a luxury price tag. Founded by Ben Maughan and Sam Jones, we believe everyone should have access to stylish, reliable timepieces that reflect the best in design and precision. Our commitment to excellence is at the heart of everything we do, from the materials we choose to the meticulous craftsmanship that goes into each watch. With Maughan Jones, you're getting more than just an affordable watch—you're getting a piece of refined elegance that stands the test of time.See more
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