Review Time
I have been a customer of Maxer for over seven years now, hosting multiple domains with them. I started out very small, but over time I expanded my package and now also manage hosting for my own clients through this provider.
What has convinced me all these years is above all their outstanding support: inquiries are always answered quickly, you are taken seriously, and communication is open, friendly, and solution-oriented. I especially appreciate that I still receive helpful advice even when the issue is on my side – which is not something to be taken for granted.
Over time, I have also tried other hosting providers, but the service at Maxer is simply unmatched for me. That is exactly why I have remained a loyal customer for many years and continue to recommend Maxer with great confidence.
Highly recommended!
I have been a customer of Maxer for over seven years now, hosting multiple domains with them. I started out very small, but over time I expanded my package and now also manage hosting for my own clients through this provider.What has convinced me all these years is above all their outstanding support: inquiries are always answered quickly, you are taken seriously, and communication is open, friendly, and solution-oriented. I especially appreciate that I still receive helpful advice even when the issue is on my side – which is not something to be taken for granted.Over time, I have also tried other hosting providers, but the service at Maxer is simply unmatched for me. That is exactly why I have remained a loyal customer for many years and continue to recommend Maxer with great confidence.Highly recommended!
I've been a customer for nearly 10 years and have gradually moved all my websites over to Maxer. Their service is excellent and their tech support second to none - very speedy responses, always helpful and happy to answer follow-up questions. Highly recommended.
A £35 billing query turned into the termination of an account relationship involving 31 domains!This started as a simple query over a promotion that was offered but not applied at checkout. I raised it on principle, not over the money.Four days later I received a closure email saying a reply had already been sent. Nothing had reached my inbox or spam, so from my side it genuinely looked like the issue had been closed without being dealt with. Based on that, I reacted strongly at the time and replied: “Don’t lie to me and tell me you tried to correct this when we both know you didn’t.” That was my honest reaction to what appeared to be a closed ticket with no evidence of a prior response being received.Once the staff revisited, the issue was resolved very quickly and I thanked them for sorting it.That REALLY should have been The End. But...it was not! The staff and I had already established that, while they had sent the email, it had not reached me.Instead, AFTER the matter was already settled, the owner stepped in personally and escalated an already closed case to ‘address tone’ and what he considered ‘acceptable’ when raising a concern. The conversation was moved away from the support system and onto my personal WhatsApp number, which felt inappropriate given this was a straightforward billing query. This came across as condescending and unnecessarily authoritative, especially given the issue had already been resolved and the matter was already closed.I made it clear that questioning a discrepancy is entirely normal. Being spoken to in that way, and having a service issue reframed as if it were a behavioural or disciplinary matter, was not acceptable.At that point, what had been a straightforward business relationship turned into a completely unnecessary personal disagreement, and that was only ever going to head in one direction.All of this over a £35 transaction where the promotion I applied wasn’t reflected at checkout.Shortly after that, the account relationship was TERMINATED, despite the account having 31 domains registered and parked with them. I was told I’d have access to EPP/auth codes to transfer my domains, but once the account was restricted I could no longer retrieve them directly and have had to request them manually, turning what should have been a simple exit into a drawn-out process. The restriction was applied late on a Saturday night, leaving no practical way to get support while trying to move everything out. This meant a clean and immediate exit - which was always going to happen after what I experienced as a completely condescending and unnecessary intervention - was no longer possible.Pathetic. My issue was never with the support staff - they were great. The original problem was resolved. This became something else after the fact, and the account termination followed.At no point did I insult or abuse any member of staff. It was crystal clear that this was no longer a professional discussion. I felt spoken down to, and from that point the focus moved away from the original business issue and onto something else entirely. It felt unnecessary and unprofessional. He was right about one thing though - “this is not a good fit,” which they framed in the unsigned termination email.For context, I moved my domains from another service provider last year and the transfer process was very straightforward and surprisingly well supported. I chose a local provider because I wanted to support a local business. That makes the way this ended particularly grim.After the tone of the exchange that followed, it was obvious that continuing the relationship was no longer an option for me.People can draw their own conclusions from the sequence of events. For me, the way it played out felt heavy-handed, unnecessary, and deeply unprofessional, and I would strongly advise anyone to think carefully before placing trust here.
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Maxer is an independent web hosting and domain provider supporting businesses across Ireland, the UK and beyond.
We focus on reliable hosting, straightforward advice and responsive support. We have an experienced team who understand domains, servers, email and websites, and who fix problems quickly when they arise.
We provide domain registration, website hosting, managed servers, email services and migrations. Many of our clients have been with us for well over a decade, which we never take for granted.
Our aim is simple: stable services, clear communication and long-term relationships built on trust rather than sales pressure.See more
